Client Services Officer

Centrecare; Kalgoorlie; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Accommodation support

Salary packaging

Annual leave loading

Extra leave

Professional development

Health cover discount

Insurance to/from work

Employee assistance

Cultural support

Job summary

Centrecare in Kalgoorlie seeks an organised administrative support officer to be the first point of contact for clients. You will manage calendars, answer calls, and assist with enquiries while supporting the team. This full-time role includes accommodation assistance and enhanced leave benefits, within a not-for-profit organisation delivering counselling and community services.

Join a community-focused organisation delivering counselling, support and training services across multiple locations.

Qualifications

• Certificate III or higher in Business, Business Administration or other relevant fields.
• Experience as first point of contact handling customer inquiries and multi-line phone system.
• Ability to oversee the day-to-day operation of an office and associated equipment and supplies.
• Ability to take high-quality minutes of meetings.
• Excellent computer skills to include data entry and typing.
• Ability to work as part of a team and independently.
• Regional zone allowance included in annual salary.
• Accommodation support of $300 per week for 12 weeks.
• Salary packaging options up to $15,900, increase your take home pay.
• Annual leave loading at 17.5%.
• Extra 10 days leave per year pro rata.
• Access to professional development and training.
• Discounted corporate health cover provided for by Bupa and Medibank Private.
• Insurance cover to and from work.
• Employee Assistance Program.
• Management Supervision.
• Aboriginal staffprovided with cultural support through the Cultural Leads.

Responsibilities

• Manage multiple calendars for appointment bookings.
• Answer calls promptly and in a courteous manner.
• Ability to handle multiple queries and follow procedures for multiple different services offered.
• Attend to general enquiries and provide assistance where possible, including referring to other branches or agencies.
• Support the team and managers as needed.

Skills

Customer service

Telephone system

Data entry

Team collaboration

Office administration

Education

Certificate III in Business Administration

Tools

Microsoft Office

Data entry systems

Job description

• Full-Time Permanent contract based in Kalgoorlie
• Accommodation support of $300 per week for 12 weeks
• 5 days extra leave (5 weeks in total!) plus many more generous NFP benefits

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism

Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West region.

The Role

Working in a small team, this role is the first point of contact for all clients and enquiries and will attend to the general administration duties of the Kalgoorlie branch. We require someone with strong administrative and organisational skills to provide a positive impact to the team and office.

• Manage multiple calendars for appointment bookings.
• Answer calls promptly and in a courteous manner.
• Ability to handle multiple queries and follow procedures for multiple different services offered.
• Attend to general enquiries and provide assistance where possible, including referring to other branches or agencies.
• Support the team and managers as needed.

About You

• Certificate III or higher in Business, Business Administration or other relevant fields.
• Demonstratedexperience responding to customers and clients as the first point of contact within an organisation to include operating a multi-line telephone system.
• Ability to oversee the day-to-day operation of an office and associatedequipment and supplies
• Ability to take high-quality minutes of meetings.
  
• Excellent computer skills to include data entry and typing.
• Ability to work as part of a team andindependently.
• Regional zone allowance included in annual salary.
• Accommodation support of $300 per week for 12 weeks.
• Salary packaging options up to $15,900, increase your take home pay.
• Annual leave loading at 17.5%.
• Extra 10 days leave per year pro rata.
• Access to professional development and training.
• Discounted corporate health cover provided for by Bupa and Medibank Private.
• Insurance cover to and from work.
• Employee Assistance Program.
• Management Supervision.
• Aboriginal staffprovided with cultural support through the Cultural Leads.

Children feel Valued, Heard, and Safe:

Safeguarding children and young people is everyone’s responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.

We are Inclusive:

We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart:

We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap.

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