K-12 Education Tech Support Analyst

Exclaim IT; City of Brisbane; On-site; AUD 66,000 - 89,000; Full time

Job summary

Exclaim IT is seeking an Application Support Analyst in Brisbane to provide high-quality technical support across the student management and portal software. You'll work closely with customers, internal teams and developers to troubleshoot issues, document defects, and improve the customer experience.

This hands-on role may require a National Police Check as part of pre-employment screening. Experience with web apps, databases and APIs is preferred, and you will help create user guides and

Qualifications

• Experience in application or software support roles.
• Strong analytical and troubleshooting skills.
• Knowledge of web applications, databases and SQL.

Responsibilities

• Provide professional technical support via phone, email and service desk software.
• Investigate and resolve application, data and system issues with diagnostics.
• Reproduce and document defects; work with developers on resolutions.
• Develop product knowledge and create self-service resources.
• Assist testing and validation of fixes.

Skills

Application support

Troubleshooting

SQL

Web apps

API integrations

Tools

Service desk software

Browser DevTools

Database queries

Job description

Exclaim IT is seeking an Application Support Analyst in Brisbane to provide high-quality technical support across the student management and portal software. You'll work closely with customers, internal teams and developers to troubleshoot issues, document defects, and improve the customer experience.

This hands-on role may require a National Police Check as part of pre-employment screening. Experience with web apps, databases and APIs is preferred, and you will help create user guides and