Junior Systems Engineer

NSW Land Registry Services; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

NSW Land Registry Services in Sydney CBD seeks a Junior Systems Engineer to provide on-site and remote IT support, helping to operate end-user devices, systems, and applications. You will work with users to resolve issues and participate in projects while developing core technical skills.

You will assist with incident responses, hardware/software deployment, and documentation, following processes and quality standards. A supportive team environment and opportunities for growth are offered.

Qualifications

• Tertiary qualification in Information Technology or related discipline.
• Demonstrated interest in IT systems, infrastructure and end-user support.
• Foundational understanding of computer systems and technology environments.
• Ability to follow processes, procedures and quality standards.
• Strong problem-solving and analytical thinking skills.
• Good communication and interpersonal skills.
• Organisational and time-management abilities.
• Collaborative mindset and willingness to learn.

Responsibilities

• Provide on-site and remote IT support to set up user equipment and software.
• Assist in responding to incidents and service requests with timely resolution.
• Support troubleshooting across hardware, software and connectivity issues.
• Assist in configuring and deploying devices and performing upgrades.
• Support system administration tasks including user accounts and device support.
• Contribute to software deployment tasks to ensure consistent delivery.
• Identify recurring issues and participate in continuous improvement.
• Maintain documentation and follow policies and change processes.

Skills

IT support

End user support

Troubleshooting

Communication

Time management

Education

Bachelor's in IT

Tools

Ticketing systems

Job description

NSW Land Registry Services – Sydney CBD NSW

NSW LRS has played a foundational role in the lives of people across New South Wales for over 160 years, quietly ensuring the security, integrity and accessibility of land and property ownership. From the first handwritten titles to today’s digital platforms, our evolution has always been guided by one purpose: to create confidence beyond boundaries.

In recent years, we’ve modernised systems, expanded our digital services, and strengthened how we serve our customers and partners. Our new brand reflects this evolution. It’s a symbol of where we’ve come from and where we’re heading. At the heart of it all is our promise: Powering land certainty for NSW, so people, businesses and communities can move forward with confidence.

The Junior Systems Engineer is responsible for providing technical support across LRS, assisting in the operation of end user devices, systems and applications. The role supports users, contributes to resolving technical issues and participates in team activities and projects, while developing core technical skills in line with organisational processes and standards.

Your Responsibilities

• Provide on-site and remote support to assist in setting up user equipment and software, resolving issues and supporting users to ensure effective system use.
• Assist in responding to incidents and service requests, updating ticketing systems and communicating with users to support timely resolution.
• Support troubleshooting activities across hardware, software and connectivity issues, working with team members to identify and resolve problems.
• Assist in building, configuring and deploying devices, and performing hardware and software upgrades to support onboarding and operational needs.
• Support system administration activities including user account tasks and device support to maintain system functionality and compliance.
• Contribute to software deployment activities including assisting with roll‑out tasks to support consistent application delivery.
• Assist in identifying recurring issues and contribute to continuous improvement activities, including researching solutions and supporting implementation.
• Maintain documentation and follow established policies, procedures and change processes to support consistency, compliance and knowledge sharing.

About You

To be successful in this role you will have:

• Tertiary qualifications in Information Technology, Computer Science or a related discipline.
• Demonstrated interest in IT systems, infrastructure and end user support, with a willingness to learn and develop technical skills.
• Foundational understanding of computer systems, applications and technology environments, with the ability to build knowledge through practical experience.
• Ability to follow processes, procedures and instructions accurately, with an understanding of the importance of compliance and quality standards.
• Demonstrated problem-solving and analytical thinking skills, with the ability to learn and apply structured troubleshooting approaches.
• Strong communication and interpersonal skills, with the ability to engage effectively with users and build positive working relationships.
• Good organisational and time management skills, with the ability to prioritise tasks and manage competing demands while developing capability.
• Positive attitude, initiative and a collaborative approach, with a willingness to learn from others and contribute to team outcomes.

Why Join Us:

At NSW LRS we’re fostering a welcoming, connected, and fair workplace, where you can be yourself and thrive:

• Our differences are our strength
• You belong at NSW LRS
• Gender equity and equality
• Family comes first at LRS
• Women in Leadership program

NSW LRS is committed to building a diverse, inclusive, and accessible workplace. We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and people from culturally diverse backgrounds.

Note: NSW LRS does not accept unsolicited resumes from recruitment agencies or search firms.

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