Information Systems Analyst

Council Jobs; Greater Dandenong; Hybrid; AUD 100,000 - 109,000; Full time

Benefits offered by this job

Flexible working options

Hybrid work

Learning & development programs

Health initiatives

Wellbeing programs

Job summary

Greater Dandenong City Council is seeking an experienced Information Systems Analyst to join our Digital Technology team. The role focuses on supporting, enhancing and improving the Council's corporate business applications and information systems across the organisation.

You will analyse business requirements, investigate system issues, coordinate upgrades and enhancements, deliver testing activities and help identify opportunities to improve processes and service delivery for internal users.

Qualifications

• Experience supporting and administering corporate business applications in a complex organisation.
• Strong analytical and problem-solving skills with the ability to investigate issues and improve business processes.
• Experience working with business users to gather requirements, document processes and implement system enhancements.
• Excellent written and verbal communication skills and the ability to work effectively with stakeholders at all levels.
• Experience supporting system upgrades, testing activities and change initiatives.
• Well-developed organisational and time management skills with the ability to manage competing priorities.
• Experience with reporting, business intelligence and data analysis tools, including SQL-based reporting environments.

Responsibilities

• Analyse business requirements and translate them into practical system and process improvements.
• Coordinate upgrades and enhancements and deliver testing activities.
• Support, improve and maintain Council's corporate business applications and information systems.

Skills

Analytical skills

Requirements gathering

Communication skills

Problem solving

Independent and collaborative work

Tools

SQL reporting

Job description

Band 6 - $99,846 - $108,835 per annum (plus super)

Temporary Full Time (12 Months with possible extension)

About Us

Located 35km to the southeast of Melbourne, GreaterDandenong City Council covers 129 square kilometres and has a population ofover 169,000 people. The central activities district is Melbourne's secondlargest retail and commercial centre and includes large shopping complexes atDandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturallydiverse locality in Australia, with residents from over 150 differentbirthplaces, nearly two-thirds of whom were born overseas. Key industriesinclude manufacturing, health care and social assistance, retail trade,wholesale trade and transport.

We are a progressive organisation of exceptional characterthat offers a dynamic and rewarding work environment to approximately 900employees. We recognise that our staff are vital to the delivery of excellentservice to our community and the achievement of our long‑term vision. We investin the development of our people, and we strive to be a workplace that isrespectful, engaged, accountable, creative and honest.

About the role

City of Greater Dandenong is seeking an experiencedInformation Systems Analyst to join our Digital Technology team.

This role focuses on supporting, enhancing and improvingCouncil's corporate business applications and information systems. Workingclosely with business units across the organisation, you will analyse businessrequirements, investigate system issues, coordinate upgrades and enhancements,deliver testing activities, and help identify opportunities to improve businessprocesses and service delivery.

You will act as a key link between business users andtechnology teams, ensuring systems continue to meet operational needs whilesupporting ongoing digital improvement initiatives across Council.

This is an excellent opportunity for someone who enjoysworking directly with business users, understanding their requirements andtranslating those needs into practical system and process improvements.

Please note: This role is not a network,infrastructure, telecommunications, cybersecurity, desktop support or highlytechnical IT operations position. We are specifically seeking candidates withexperience in business applications, corporate systems, business analysis,reporting, testing, user support and process improvement.

About you

To be successful in this role you will demonstrate:

• Experiencesupporting and administering corporate business applications in a complexorganisation.
• Stronganalytical and problem-solving skills with the ability to investigateissues and improve business processes.
• Experienceworking with business users to gather requirements, document processes andimplement system enhancements.
• Excellentwritten and verbal communication skills and the ability to workeffectively with stakeholders at all levels.
• Experiencesupporting system upgrades, testing activities and change initiatives.
• Well-developedorganisational and time management skills with the ability to managecompeting priorities.
• Experiencewith reporting, business intelligence and data analysis tools, includingSQL-based reporting environments.
• Theability to work both independently and collaboratively in acustomer-focused environment.

Experience in local government and exposure to systems suchas Objective, Property & Rating, TechnologyOne or similar corporateapplications will be highly regarded.

If you are passionate about improving business systems,supporting users and delivering practical business outcomes, we'd love to hearfrom you.

Please ensure you address the key selection criteriaoutlined in the position description as part of your application.

You may be required to undertake practical testing, workpreference profiling / psychometric testing, functional capacity assessment(physical) or aptitude testing.

The successful candidate will be asked to produce a clearWorking with Children Check and will be asked to consent to a national policecheck (and where relevant an international criminal history check), subject tothe operation of spent conviction laws.

Please note that people with criminal records are notautomatically barred from applying for this position. Each application will beconsidered on its merits.

Previousapplicants who were unsuccessful for this position need not re-apply.

Benefits of working with us

Council believes in providing an environment where staffthrive, both in the work they do and in how they learn and develop as peopleand professionals.

Our workplace has an inclusive and diverse culture whichencourages innovation and supports your work and life balance. There are plentyof opportunities to learn, develop and grow your career within our expandingand diverse organisation.

Our benefits include:

• Salarysacrifice childcare (where available)
• Flexibleworking options supported, including hybrid work
• Accessto learning & development programs including study assistance
• Reward& recognition programs
• Healthinitiatives
• Accessto our support and wellbeing programs

For more information about our benefits, please visit ourcareers page: Working with Us

Council will consider flexible working arrangements forall positions. We embrace our diverse community and encourage applications fromeveryone including people of Aboriginal & Torres Strait Islanderbackground, people of diverse sexual orientation and gender, people fromculturally and linguistically diverse backgrounds, and people of varied age,ability, and faith. Council will give due consideration to any workplaceadjustments to accommodate the needs of any prospective or existing staffmember.

Council is committed to providing an inclusive andwelcoming environment and promoting cultural safety and wellbeing for childrenwith zero tolerance for child abuse and harm.

If you require any access or reasonable adjustment at anypoint throughout the recruitment process, then please do let us know bycontacting the listed Hiring Manager – your experience truly matters to us.