Junior Parts Interpreter

Tropical Auto Group; Rockhampton Regional; On-site; AUD 42,000 - 54,000; Full time

Job summary

Tropical Auto Group is hiring an entry-level Parts Interpreter to learn parts identification, sourcing and supply for customers and workshop technicians. You will train with experienced interpreters in catalogues and systems, building a long-term career in automotive parts.

This role offers full training, a clear pathway to Parts Interpreter and senior roles, and opportunities across automotive, heavy vehicle and equipment sectors.

Qualifications

• Interest in vehicles and mechanical components.
• Excellent communication and customer service skills.
• Strong numerical accuracy with part codes.

Responsibilities

• Serve customers at counter, by phone and email.
• Identify parts using electronic catalogues, diagrams and VIN lookups.
• Process quotes, sales orders, invoices and returns in the parts system.
• Supply parts to workshop technicians and assist with job-card allocations.
• Receive incoming stock and verify against delivery documents.
• Pick, pack and prepare orders for dispatch or pickup.
• Assist with stocktakes and keep the department organised.
• Follow up backorders and supplier enquiries.
• Build knowledge of product ranges and cross-references.

Skills

Customer service

Attention to detail

Basic computer skills

Team player

Quick learner

Retail/warehousing experience

Mechanical curiosity

Tools

Dealer management system

Inventory system

Job description

You'll join our parts team as an entry-level Parts Interpreter, learning to identify, source and supply the right parts for our customers and workshop technicians. You'll work alongside experienced interpreters who will train you in catalogues, systems and parts knowledge. This is a great starting point for a long-term career in the automotive, heavy vehicle, agricultural or equipment industry.

Key responsibilities

Serve customers at the counter, by phone and by email, and help identify the parts they need

Use electronic parts catalogues, diagrams and VIN/serial number lookups to identify parts, with guidance from senior staff

Process quotes, sales orders, invoices and returns accurately in the parts system

Supply parts to workshop technicians and assist with job-card allocations

Receive incoming stock, check it against delivery documents and put it away in the correct locations

Pick, pack and prepare orders for dispatch or customer collection

Assist with stocktakes, cycle counts and keeping the parts department clean and organised

Follow up backorders and supplier enquiries as directed

Build knowledge of product ranges, part numbering, supersessions and cross-references

Follow all workplace health and safety procedures, including safe manual handling

About you

Genuine interest in vehicles, machinery or mechanical components

Good communication and customer service skills

Strong attention to detail and accuracy with numbers and part codes

Basic computer skills (email, data entry, navigating software)

Ability to learn quickly and follow instructions

Willingness to work in a team and take feedback

Previous experience in retail, warehousing or a parts environment (desirable)

Mechanical aptitude or a trade-related background (desirable)

Experience with a dealer management or inventory system (desirable)

Current driver's licence (desirable)

Full training in parts identification, systems and industry knowledge

Support towards formal qualifications

A clear pathway to Parts Interpreter and senior roles

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