Junior IT Support Engineer: Windows, AD & Onsite Helpdesk

TIMG

Canterbury-Bankstown

On-site

AUD 60,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

Mentoring program

Volunteer leave (1 day/yr)

SmartSpending discounts

Employee Assistance Program

Wellbeing resources

Additional leave option

Referral rewards up to $800

Flexible working arrangements

Job summary

TIMG is seeking an ICT Service Desk Analyst to support Freightways Australia businesses from Bankstown and Strathfield sites in Sydney. You will resolve incidents, provision endpoints, manage accounts and provide onsite assistance to ensure smooth operations across multiple freight-related brands.

You will work with Windows, Microsoft 365, and Active Directory, with opportunities to grow toward Level 2 responsibilities.

Qualifications

Practical ICT support capability and ability to resolve routine issues.
Clear communication with non-technical users and taking ownership of tasks.
Willingness to learn and recognise when specialist help is needed.

Responsibilities

Investigate and resolve everyday device, application, account and connectivity issues.
Provision and configure endpoints, install approved software and support workplace applications.
Complete approved account and access requests within your permissions.
Prioritise work, follow up dependencies and elevate with useful investigation notes.
Document repeatable fixes, share knowledge and help simplify support.
Provide onsite support for deployments and office relocations.