IT Support Engineer I — Onsite Help & Quick Fixes

Shred-X; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Mentoring program

Volunteering leave

Employee Assistance Program

Wellbeing resources

Extra leave purchase option

Referral rewards up to $800

Flexible working arrangements

Job summary

Freightways is seeking a practical IT Service Desk professional to support multiple Freightways Australia businesses, including Allied Express, TIMG, Shred-X/Med-X and VT Freight Express. You will resolve routine incidents, manage tickets and provide clear updates to users from our Sydney service desk.

You will configure and provision endpoints, install approved software and assist with deployments and relocations. Strong communication and foundational IT skills are essential for success.

Qualifications

• ICT support capability and ability to resolve routine issues independently.
• Clear communication with non-technical users.
• Formal IT qualifications and certifications desirable.

Responsibilities

• Investigate and resolve everyday device, application, account and connectivity issues.
• Provision and configure endpoints, install approved software and support workplace applications.
• Complete approved account and access requests within your permissions.
• Provide onsite support for deployments and office relocations.
• Document repeatable fixes and share knowledge.

Skills

Windows

Microsoft 365

Identity/Access (AD)

Endpoint management

Networking fundamentals

Scripting/automation

Education

Formal IT qualifications and certifications desirable

Tools

Management tools

Job description

Freightways is seeking a practical IT Service Desk professional to support multiple Freightways Australia businesses, including Allied Express, TIMG, Shred-X/Med-X and VT Freight Express. You will resolve routine incidents, manage tickets and provide clear updates to users from our Sydney service desk.

You will configure and provision endpoints, install approved software and assist with deployments and relocations. Strong communication and foundational IT skills are essential for success.