Customer Solutions Analyst (QLD)

Nexigen Digital; Southport; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Meals on-site

Snack bar

Drinks fridge

Fully equipped private gym

Wellness centre with gaming stadium

On-site salon

Job summary

Nexigen Digital is seeking entry-level IT enthusiasts to join our Customer Solutions Team in Australia. You will help resolve billing queries, assist with domain updates, and support hosting service inquiries across phone, chat, and email to ensure best-in-class service.

No prior experience is required as we provide comprehensive training; a passion for technology and customer service will help you excel in this role.

Qualifications

• Entry-level role with comprehensive training provided.
• Love of technology and customer service essential for success.
• Attention to detail and problem-solving skills are important.

Responsibilities

• Process and manage billing tasks, payments, and invoice queries.
• Update domain names and registration details.
• Handle account and service upgrade requests.
• Assist with general hosting service inquiries.
• Resolve customer billing and account inquiries across phone, chat, and email.

Skills

Enthusiasm for Technology

Dedication to Service

Rapid Learning

Sharp Focus

Tools

cPanel (WHM)

Linux (Alma 8)

DNS

FTP

SSH

POP3/IMAP/SMTP

Job description

Joining our Customer Solutions Team

Are you passionate about IT and looking for a stepping stone to kick-start your career in the IT sector? We are seeking enthusiastic individuals to join our dynamic front-line Customer Solutions Team.

In this pivotal role, you will be tasked with ensuring our customers continue to receive best-in-class service by providing timely and effective resolution to the issues they raise.

The position

• Process and manage general customer-based billing tasks, including payments and invoice queries.
• Perform general corrections and updates related to domain names and registration details.
• Action and fulfil customer requests for account and service upgrades.
• Provide assistance and support for general hosting service enquiries.
• Manage and resolve customer account and billing enquiries across all communication channels, including phone, live chats, and emails.

The right person (is it you?)

As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology, and a knack for customer service will take you far.

To excel in this dynamic front-line role, you should possess:

• Enthusiasm for Technology: A genuine passion for I.T., whether your interest lies in cyber security, gaming, or PC building.
• A Dedication to Service: A positive attitude and commitment to delivering best-in-class service and timely, effective resolution of customer issues.
• Rapid Learning: The ability to absorb and quickly apply new information.
• Sharp Focus: Excellent attention to detail and efficient problem-solving skills.

Experience or knowledge of the following technologies will be highly regarded:

• Web Infrastructure: Familiarity with hosting control panels such as cPanel (WHM), and server environments including Linux (Alma 8).
• Networking and Protocols: Understanding of domain names and DNS, and key protocols like FTP, SSH, POP3, IMAP, and SMTP.

The Benefits of Working With the Nexigen Digital Team

We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded "Employer of Choice" in the Australian Business Awards.

Some of the office perks include:

• A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
• A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
• A drink fridge loaded with an assortment of soft drinks, juices and water.
• A fully equipped private gym with weekly on-site personal training sessions.
• A team wellness centre with a soundproof gaming stadium featuring an 85" 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
• An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.