Junior IT services Officer (Affirmative measure - disability employment)

Australian Taxation Office; Newcastle; On-site; AUD 65,000 - 90,000; Full time

Job summary

Australian Taxation Office is seeking IT Services Officers to join our Enterprise Solutions and Technology area. As an APS 4 IT Services Officer, you will contribute to the delivery and support of critical IT services, working within an IT Service Management environment to assist with service delivery and investigate requests.

You will collaborate with business stakeholders, technical teams, service providers and project groups to deliver customer-focused outcomes, analyse information, manage

Qualifications

• Experience working in an IT Service Management environment.
• Ability to analyse information and support service delivery.
• Collaborates with stakeholders, technical teams and project groups.

Responsibilities

• Contribute to delivery and support of critical IT services.
• Assist with service delivery activities and investigate requests.
• Support users and analyse information to resolve issues.
• Contribute to continuous service improvement and knowledge management.
• Help transition projects into business-as-usual operations.

Skills

Service delivery

Investigate requests

User support

Information analysis

Continuous improvement

Job description

This vacancy is an Affirmative Measure and is only open to people with disability. This measure is designed to address the under-representation of people with disability in the Australian Public Service.

We are seeking IT Services Officers to join our Enterprise Solutions and Technology area.

As an APS 4 IT Services Officer, you will contribute to the delivery and support of critical IT services that enable business operations and outcomes across the organisation. Working within an IT Service Management environment, you’ll assist with service delivery activities, investigate service requests, support users, analyse information, and contribute to continuous service improvement activities.

You will work collaboratively with business stakeholders, technical teams, service providers and project teams to deliver quality, customer-focused outcomes that align with organisational priorities and governance requirements. Using your analytical and problem-solving skills, you’ll identify issues, assess impacts, contribute to risk management activities, and support the implementation of effective solutions.

You will also contribute to reporting, data analysis, operational procedures and knowledge management activities, while supporting the transition of projects and enhancements into business-as-usual operations. Your work will help ensure the delivery of reliable, efficient and customer-focused IT services that support organisational objectives and continuous improvement.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Brisbane CBD, Canberra, Melbourne CBD, Newcastle, Sydney CBD or Townsville.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from individuals from all backgrounds.