Junior IT services Officer (Affirmative measure - disability employment)

Australian Taxation Office; Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Australian Taxation Office is seeking IT Services Officers to join the Enterprise Solutions and Technology area. As an APS 4 IT Services Officer, you will contribute to delivering and supporting critical IT services that enable business operations and outcomes across the organisation.

You will work in an IT Service Management environment, assisting with service delivery, investigating service requests, supporting users, analysing information and contributing to continuous service improvement

Qualifications

• Experience in IT Service Management environment.
• Ability to assist with service delivery activities and investigate service requests.
• Ability to support users and analyze information.
• Contribute to continuous service improvement activities.

Responsibilities

• Contribute to the delivery and support of critical IT services that enable business operations.
• Work within an IT Service Management environment to assist with service delivery activities and investigate service requests.
• Support users, analyse information and contribute to continuous service improvement.
• Collaborate with business stakeholders, technical teams, service providers and project teams to deliver quality, customer-focused outcomes.

Job description

This vacancy is an Affirmative Measure and is only open to people with disability. This measure is designed to address the under-representation of people with disability in the Australian Public Service.

We are seeking IT Services Officers to join our Enterprise Solutions and Technology area.

As an APS 4 IT Services Officer, you will contribute to the delivery and support of critical IT services that enable business operations and outcomes across the organisation. Working within an IT Service Management environment, you’ll assist with service delivery activities, investigate service requests, support users, analyse information, and contribute to continuous service improvement activities.

You will work collaboratively with business stakeholders, technical teams, service providers and project teams to deliver quality, customer-focused outcomes that align with organisational priorities and governance requirements. Using your analytical and problem-solving skills, you’ll identify issues, assess impacts, contribute to risk management activities, and support the implementation of effective solutions.

You will also contribute to reporting, data analysis, operational procedures and knowledge management activities, while supporting the transition of projects and enhancements into business-as-usual operations. Your work will help ensure the delivery of reliable, efficient and customer-focused IT services that support organisational objectives and continuous improvement.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Brisbane CBD, Canberra, Melbourne CBD, Newcastle, Sydney CBD or Townsville.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from individuals from all backgrounds.