Junior IT Helpdesk Technician – First-Line Support

Envisage Technology Limited; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Job summary

Envisage Technology Limited in Brisbane, Australia, is seeking a motivated Junior Service Desk Technician (L1) to join our IT team. You will provide first-line support to users, diagnose basic hardware and software issues, and ensure timely resolution to maintain high customer satisfaction.

You will log requests, assist in configuring new devices, document procedures, and escalate complex problems to senior staff as needed.

Qualifications

• A relevant IT qualification or equivalent in IT or a related field (e.g., Certificate IV in Information Technology).
• Previous experience in a customer service or technical support role is preferred.
• Basic understanding of computer systems, networks, and troubleshooting techniques.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a team and independently.
• A proactive approach to problem-solving and a willingness to learn.

Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues in a timely manner.
• Log and track all support requests using the service desk management system.
• Assist in the setup and configuration of new hardware and software.
• Maintain documentation of technical procedures and user guides.
• Escalate complex issues to senior technicians as necessary.
• Participate in ongoing training and development to enhance technical skills.

Skills

First-line support

Customer service

Networking basics

Troubleshooting

Communication

Teamwork

Willingness to learn

Education

Certificate IV in Information Technology

Tools

Service desk software

Job description

Envisage Technology Limited in Brisbane, Australia, is seeking a motivated Junior Service Desk Technician (L1) to join our IT team. You will provide first-line support to users, diagnose basic hardware and software issues, and ensure timely resolution to maintain high customer satisfaction.

You will log requests, assist in configuring new devices, document procedures, and escalate complex problems to senior staff as needed.