Junior Field Engineer — IT & Device Support

Unisys; Geelong; On-site; AUD 50,000 - 70,000; Full time

Job summary

Unisys in Geelong, Victoria seeks a junior Field Engineering support technician. You will gain familiarity with field engineering practices and perform desktop/laptop hardware installs, maintenance, and basic network/test tasks under guidance.

The role requires a High School diploma or GED and typically less than 1 year of relevant experience. You will assist with SLA adherence, ticket updates, and follow documented procedures.

Qualifications

• High School diploma or GED required.
• Generally, less than 1 year’s experience in area of responsibility.

Responsibilities

• Gains familiarity with Field Engineering practices and procedures.
• Installing, maintaining and repairing desktops, laptops and monitors and associated software and peripherals.
• Assisting with maintenance on products and devices.
• Performing low-complexity installs, moves, adds and changes on various equipment and devices.
• Assisting with network, server, device and application testing and certification.
• Ensures client satisfaction throughout service delivery transactions.
• Ensures service level agreements (SLAs) are met and incident and request tickets are updated as required within the ticketing system.
• Follows specific procedures outlined and completes certification requirements.
• Assists with special projects as assigned.

Skills

Troubleshooting

Customer service

Documentation

Education

High School diploma or GED

Tools

Desktop hardware setup

Ticketing system

Job description

Unisys in Geelong, Victoria seeks a junior Field Engineering support technician. You will gain familiarity with field engineering practices and perform desktop/laptop hardware installs, maintenance, and basic network/test tasks under guidance.

The role requires a High School diploma or GED and typically less than 1 year of relevant experience. You will assist with SLA adherence, ticket updates, and follow documented procedures.