Hardship Officer

Azora Finance Group; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

16 weeks paid parental leave

Flexible working

Job summary

Azora Finance Group is seeking an experienced hardship officer to support consumer portfolios, focusing on customers in financial difficulty and providing appropriate solutions. The role involves inbound and outbound calls, assessing financial positions, and arranging repayment solutions.

You will collaborate with the Collections Manager to identify hardship, and support the Collections Team to minimise delinquency and losses.

Qualifications

• 2+ years hardship experience in consumer loan portfolios
• Knowledge of NCCP Act and Privacy Act
• Solid understanding of collections processes

Responsibilities

• Conduct inbound and outbound hardship calls to assist customers
• Analyze and assess a customer's financial position and provide appropriate solutions
• Negotiate acceptable repayment arrangements
• Identify financial hardship and work with the Collections Manager to provide suitable assistance
• Liaise with the Collections Team to ensure awareness of ongoing hardship assessments
• Assist Collections team with overflow to minimise delinquency and losses

Skills

Hardship experience

NCCP Act knowledge

Privacy Act knowledge

Collections processes

Time management

Written and verbal communication

Collaborative / teamwork

Commercial thinking

Job description

16 weeks paid parental leave & flexible working

Azora is a fast growing non-bank lender specialising in commercial asset finance, consumer car loans and home loans. We are seeking an experienced hardship officer to work with customers to understand their needs, identify appropriate solutions and help them move forward with confidence.

Your Responsibilities | How you will make a difference

We are seeking an experienced hardship officer to predominantly focus on our consumer portfolios.

• Conduct inbound and outbound hardship calls to assist customers experiencing financial difficulty.
• Analyse and assess a customer's financial position and provide appropriate solutions
• Negotiate acceptable repayment arrangements with customers.
• Identify financial hardship and work with the Collections Manager to provide suitable financial assistance.
• Liaise with the Collections Team to ensure that they are aware of on-going hardship assessments and opportunities to provide alternative solutions.
• Assist Collections team with work overflow or as required by Collections Manager in order to minimise delinquency and losses.

Your Skills & Experience | A little bit about you…

• 2+ years hardship experience, preferably consumer car loans and/or home loans
• Working knowledge of NCCP Act and Privacy Act
• Sound knowledge of collections processes
• A ‘can do’ and proactive approach to your work
• Collaborative and teamwork a must!
• Commercial thinking
• Time management and organisation skills
• Clear written and verbal communication skills
• Punctual and reliable

We encourage you to be yourself and make sure you get to know us too! Want to learn more? Visit us at https://www.azora.com.au/