Junior Account Manager - Client Relations & Sales Support

AKD Softwoods; Caboolture; Hybrid; AUD 50,000 - 65,000; Full time

Job summary

AKD Softwoods in Caboolture is seeking a Client & Sales Administration professional to join our sales team. You will support daily customer interactions, process orders, and help maximise value through accurate pricing and product knowledge.

Based at our Caboolture office, you will work closely with the Sales and Service Manager to ensure timely, accurate responses and strong customer relationships that contribute to overall sales performance.

Qualifications

• Experience in an administration or customer-focused role.
• Engaging communication and customer service relations (written and verbal).
• Sound computing skills.
• Thrives in an engaging and dynamic environment.

Responsibilities

• Execute sales in line with agreed sales plans and approved pricing.
• Effective internal communications of market trends and customer issues.
• Work delivered accurately on time and in full, so client is satisfied.
• Manage client expectations, escalating areas of concern.
• Maintain thorough understanding of production process and how this relates to product sales, demands and value.
• Regular customer contact.
• Initiate, maintain and enhance customer relationships.
• Customer Relationship Management Program - maintenance and contribution to.
• Maintain solid professional relationships.
• Thorough understanding of customer’s business and needs.
• Enter sales orders.
• Maintain and store all required sales/dispatch documentation for each transaction.
• Input credits into system in accordance with procedure.
• Sales and customer reporting.

Skills

Administration experience

Customer service

Written & verbal communication

Computing skills

Job description

AKD Softwoods in Caboolture is seeking a Client & Sales Administration professional to join our sales team. You will support daily customer interactions, process orders, and help maximise value through accurate pricing and product knowledge.

Based at our Caboolture office, you will work closely with the Sales and Service Manager to ensure timely, accurate responses and strong customer relationships that contribute to overall sales performance.