Job Services Lead/Office Manager

Savanna Solutions; Katherine; Presencial; AUD 70.000 - 79.000; Jornada completa

Descripción de la vacante

Savanna Solutions in Katherine, NT, seeks a proactive Job Services Lead / Office Manager to coordinate jobseeker services and lead our mentoring team. You will ensure culturally safe, tailored support and drive program compliance while coordinating employer and community partnerships.

The role emphasizes organizing, data management and seamless office operations to deliver effective pathways to employment for jobseekers across regional NT.

Formación

• Experience coordinating jobseeker support programs and supervising mentors/caseworkers.
• Ability to coach jobseekers in resumes, interviews, and job-readiness.
• Experience using case management and data systems.
• Strong communication skills with culturally safe and trauma-informed practice.
• Excellent organisation and time management across multiple programs.
• Proficiency in Microsoft 365 (Word, Excel, SharePoint, Teams).
• Current National Police Check and Ochre Card; NT driver's licence (desirable).

Responsabilidades

• Coordinate jobseeker support programs and supervision of mentors.
• Oversee documentation, action plans and progress tracking.
• Maintain relationships with referring agencies and partners.
• Support employment and training activities including workshops and employer visits.
• Manage office systems and program administration.

Conocimientos

Mentor supervision

Jobseeker coaching

Case management

Cultural safety

Trauma-informed practice

Organisational skills

Educación

Certificate IV/Diploma in Community Services

Herramientas

Microsoft 365 Suite

Case management software

Descripción del empleo

• Coordinate culturally safe, tailored support for jobseekers
• Lead and support mentors while maintaining program compliance
• Build strong relationships with employers, agencies and training partners

Job Services Lead / Office Manager - Savanna Solutions

Location: Katherine, Northern Territory

Salary: $70,000-$79,000 + super (dependent on qualifications and experience)

Employment Type: Full‑time

Award: Labour Market Assistance Industry Award 2020 (MA000099)

About Savanna Solutions

Savanna Solutions is a leading consultancy and workforce development organisation supporting jobseekers across the Big Rivers and Northern Territory regions. We deliver high‑quality job readiness, pre‑employment and career development programs using strengths‑based and trauma‑informed approaches. Our mission is to create meaningful employment pathways and positive community impact.

About the Role

We are seeking a highly organised and dedicated Job Services Lead / Office Manager to coordinate our jobseeker services and support our mentoring team. This position plays a central role in ensuring jobseekers receive culturally safe, tailored and effective support as they prepare for employment.

Key Responsibilities

Jobseeker Support & Pathway Coordination

• Provide high‑quality, culturally safe support to jobseekers.
• Assist with resumes, cover letters, job applications, and interview preparation.
• Coordinate individual employment pathways and follow‑ups.
• Maintain communication with referring agencies and track progress and participation.

Mentor Oversight & Team Support

• Supervise and support mentors delivering jobseeker services across programs.
• Coordinate schedules, workloads, and day‑to‑day priorities.
• Provide coaching, problem‑solving and field support.
• Ensure trauma‑informed and strengths‑based practice is upheld.

Program Quality, Compliance & Documentation

• Oversee accurate documentation, action plans and progress tracking.
• Ensure staff comply with data entry, participation logs and reporting requirements.
• Monitor activity tracking, time records and expenses.
• Identify risks and elevate when required.
• Serve as Document Controller and support cybersecurity and confidentiality practices.

Coordination of Employment & Training Activities

• Assist with job‑readiness workshops, training sessions, and employer visits.
• Support partnerships with local employers, training providers, and community organisations.
• Monitor jobseeker readiness and coordinate referrals.

Office & Administrative Support

• Manage program-related administration and maintain organised systems.
• Coordinate appointments, meetings, and resource materials for jobseekers and staff.

Qualifications & Skills

Essential

• Experience coordinating jobseeker support programs and supervising mentors/caseworkers.
• Ability to coach jobseekers in resumes, interviews, and job‑readiness.
• Experience using case management and data systems.
• Strong communication skills with culturally safe and trauma‑informed practice.
• Excellent organisation and time management across multiple programs.
• Proficiency in Microsoft 365 (Word, Excel, SharePoint, Teams).
• Current National Police Check and Ochre Card; NT driver's licence (desirable).

Desirable

• Certificate IV/Diploma in Community Services, HR, Career Development, Training & Assessment, or related.
• Experience working in NT regional/remote contexts and with agencies such as Corrections, schools and NGOs.
• Knowledge of Indigenous business practices, employer networks, and training pathways.
• Experience in risk management, quality assurance, and continuous improvement.

Why Join Savanna Solutions?

• Meaningful, community‑focused role impacting jobseekers across the NT.
• Supportive, culturally responsive workplace.
• Professional development opportunities.
• Work within an organisation committed to Indigenous empowerment, social impact, and local workforce development.

Diversity & Inclusion

Savanna Solutions is an equal‑opportunity employer. We strongly encourage applications from Indigenous people and other underrepresented groups. We are committed to creating a culturally safe and inclusive workplace for all.