Job Preparation Coach (IEA) Penrith

WISE Employment; Penrith; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with Not-for-Profit

Wellness days and annual leave options

Health and lifestyle initiatives

Discounts through Flare

iPhone and laptop included

Job summary

WISE Employment is seeking compassionate, empathetic Job Preparation Coaches to empower job seekers and broaden access to employment opportunities for a 12-month maternity leave cover ending November 2027. WISE Choices sessions are delivered to improve customer readiness to work across ESA sites, with collaboration from Job Coaches to tailor training for individual needs.

Outreach to multiple office sites is expected, ensuring training quality while upholding compliance and WISE values

Qualifications

• Demonstrate customer-centric approach and strong communication skills.
• Hold or be working toward relevant qualifications (e.g., Training & Assessment).
• Experience in services industries is valued (nursing, banking/finance, insurance, travel, hospitality, retail).

Responsibilities

• Deliver 25 hours of face-to-face customer training per week across the ESA.
• Maximise attendance and satisfaction with engaging, evidence-based content.
• Partner with Job Coach and Job Support Coach to tailor training options.
• Encourage flexible customers to attend group sessions and transition to intensive phase.
• Deliver high-quality content with strong customer satisfaction.
• Case manage all Flex customers in the ESA.
• Adhere to all compliance requirements and WHS policies.

Skills

Customer centricity

Curiosity

Resilience

Adaptability

Creativity

Growth mindset

Microsoft 365

Education

Training and Assessment

Business

Community Services

Tools

Microsoft 365

Job description

We are seeking compassionate, empathetic and results-driven individuals who want to help make a difference in the community by empowering others to reach their potential through employment opportunities for a 12-month Maternity Leave cover ending November 2027.

At WISE, ourJob Preparation Coaches play an integral role inmaking employment opportunities accessible for everyone.

As the Job Preparation Coach, you will deliver approved WISE Choices sessions in an interesting and engaging way which will result in an increase in readiness to work for our customers bringing them closer to securing sustainable employment.

You will also manage the Flex customers for the ESA.

Please note: there is an expectation of working at outreach sites associated with each office.

Perks of Joining WISE:

• Competitive salary with Not-for-Profit Salary Packaging (tax savings)
• Four Wellness Days (1 every quarter), and opportunity to purchase additional annual leave
• Various health and lifestyle initiatives and benefits
• Access to discounts from leading retailers through Flare
• iPhone and laptop included

To be considered, you must:

• Have full Australian working rights
• Hold a full Australian driver’s license
• Be willing to obtain a National Police Check
• Be able to pass a Working with Children Check
• Demonstrate the WISE attributes: Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset

A day in a Job Preparation Coach role involves…

Building Customer Capability - 70%

• Deliver 25 hours of face-to-face customer training per weekacross the ESA, from the WISE approved WISE Choices Menu only (except social group activities), that improves customer readiness to work
• Maximise training attendance and satisfaction through delivering interesting, engaging and relevant content that includes evidence-based programs, job related training and social group activities
• Partner with Job Coach and Job Support Coach to ensure training options meet customer needs
• Encourage flexible customers to attend group sessions and transition to the intensive phase
• Deliver high quality content that receives high levels of customer satisfaction
• Ensure each flexible customer is contacted each six weeks as per contract requirements
• Case Manage all Flex customers in the ESA

Compliance - 10%

• Adhere to all compliance requirements
• Meet all compliance standards
• Always behave in line with WISE Values
• Comply with WHS policies and procedures
• Deliver industry leading customer centricity to customers
• Support site growth by attending pop-ups etc. when required
• 2 to 3 years’ experience in services industries such as nursing; banking and finance; insurance; travel; hospitality; and retail
• Experience facilitating groups and/or running training sessions with groups
• Excellent written and oral communication skills
• Commitment to continuous learning and professional development
• Knowledge and experience working with Microsoft 365
• Hold a current Working with Children Check
• Hold or are working toward relevant qualifications, for example, Training and Assessment, Business, Management, Community Services etc.
• Driver's License

About WISE...

At WISE, our work focusses on reducing disadvantage and overcoming challenges so more people can earn, learn, and live well.

As Australia’s largest not-for-profit employment services provider, we deliver government-funded programs including Inclusive Employment Australia and Workforce Australia, offering free, tailored support to eligible job seekers and employers.

Our commitment extends beyond finding work — we provide training and upskilling, social and community connections, coaching and counselling, and create supported employment opportunities for people living with disability through our three social enterprises.

For more than 30 years, WISE has helped individuals shape their own futures — creating lasting, positive change for themselves and their communities.