Jewellery Studio Concierge & Client Experience

Masterset Jewellers; Newcastle-Maitland; On-site; AUD 39,000 - 50,000; Part time

Job summary

Masterset Jewellers in Warners Bay is seeking a Studio Assistant to provide exceptional client service and support day-to-day workshop operations. You will help coordinate social media, eCommerce activities, and keep the studio organized to ensure a premium customer experience from start to finish.

The role emphasizes independent work within a collaborative team, with a focus on high attention to detail and a passion for fine craftsmanship.

Qualifications

• Professional presentation and communication skills.
• Previous experience in retail, jewellery or luxury customer service environments will be highly regarded.
• The ability to work independently while contributing positively to a collaborative team.
• Excellent organization, time management and attention to detail.
• Strong problem solving skills and a proactive approach.
• An appreciation for fine craftsmanship and a passion for creating exceptional customer experiences.

Responsibilities

• Delivering professional client services and front of house support.
• Assisting with social media and eCommerce activities.
• Maintaining studio organization and supporting administrative functions.
• Assisting with the coordination of our on site manufacturing workshop.
• Collaborating with the team to bring clients' visions to life.
• Maintaining a clean and organised work environment.

Job description

Masterset Jewellers in Warners Bay is seeking a Studio Assistant to provide exceptional client service and support day-to-day workshop operations. You will help coordinate social media, eCommerce activities, and keep the studio organized to ensure a premium customer experience from start to finish.

The role emphasizes independent work within a collaborative team, with a focus on high attention to detail and a passion for fine craftsmanship.