ITSM Specialist | ServiceNow for Greenfields (Hybrid SYD)

Recruitment House; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Recruitment House in Sydney is seeking an ITSM Specialist to drive ITIL processes and governance across Incident, Problem, Change and GRC areas. You will collaborate with service owners, project teams and vendors to improve service delivery and reliability.

The role focuses on end-to-end ITIL practices, reporting, and automation to optimise operations. Hybrid work and a permanent position are offered.

Qualifications

• ITIL4 knowledge and practical ITSM proficiency.
• Strong stakeholder engagement and communication skills.
• Analytical mindset with focus on process improvement.
• Experience in governance and service metrics reporting.
• Familiarity with incident, problem, change management.

Responsibilities

• Lead end-to-end ITIL incident and request management with strong customer focus (ITIL4).
• Govern and improve ITSM processes across the organisation; ensure SLA adherence.
• Collaborate with service owners, project teams, site IT/OT, and vendors.
• Identify recurring issues and drive permanent fixes and continuous improvement.
• Support CAPA and risk management in governance, risk and compliance areas.

Skills

ITIL4 knowledge

Stakeholder engagement

Analytical thinking

Communication

Problem management

Education

IT degree

Tools

ServiceNow ITSM

Microsoft 365

Azure

Job description

Recruitment House in Sydney is seeking an ITSM Specialist to drive ITIL processes and governance across Incident, Problem, Change and GRC areas. You will collaborate with service owners, project teams and vendors to improve service delivery and reliability.

The role focuses on end-to-end ITIL practices, reporting, and automation to optimise operations. Hybrid work and a permanent position are offered.