Major Incident & Problem Manager - Sydney ITIL Expert

Datacom; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

Employee assistance (DataCare)

Ongoing learning and certifications

Career development opportunities

Employee discounts

Job summary

Datacom is seeking an ITSM Specialist in Sydney to drive operational ITIL processes across change, incident, problem, release, configuration and capacity management. You will work with cross-functional teams to optimise service delivery and outcomes.

You will bring 3+ years in ITSM, strong communication, stakeholder management and a passion for process improvement. This role may involve on-call duties and collaboration with government and enterprise clients.

Qualifications

• 3+ years in ITSM across change, incident, problem, release, configuration and capacity management.
• Strong process focus and ITIL knowledge.
• Excellent communication and stakeholder management skills.

Responsibilities

• Adhere to ITIL processes and drive continuous improvement.
• Coordinate cross-team activities and manage incidents and problems.
• Support reporting and service performance reviews.
• Assist in major incident handling and change governance.

Skills

ITSM experience

ITIL

Stakeholder mgmt

Communication

Analytical skills

Tools

Cherwell

ServiceNow

Remedy

Job description

Datacom is seeking an ITSM Specialist in Sydney to drive operational ITIL processes across change, incident, problem, release, configuration and capacity management. You will work with cross-functional teams to optimise service delivery and outcomes.

You will bring 3+ years in ITSM, strong communication, stakeholder management and a passion for process improvement. This role may involve on-call duties and collaboration with government and enterprise clients.