Itsm Pmo Support Analyst

Accenture Global; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Flexible Work Arrangements

Structured career development program

Job summary

Accenture in Sydney seeks a highly motivated ITSM PMO Support Analyst to bolster ITSM project delivery and PMO governance. You will coordinate tasks, track milestones, and ensure PMO standards are followed while enabling efficient project reporting and documentation.

The ideal candidate has ITIL 4 Foundation and proven program management or ITSM experience, with strong organizational and communication skills to manage multiple priorities in a fast-paced environment.

Qualifications

• Proven experience in program management or ITSM-related roles.
• ITIL 4 Foundation Certification (or willingness to obtain).
• Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to prepare professional reports and presentations.
• Proficiency in project management tools and software is an advantage.

Responsibilities

• Program Management and ITIL 4 Foundation Certification Process Design: Contribute to the design and implementation of ITIL 4 Foundation certification processes to enhance program management capabilities.
• Project Coordination: Support the delivery of ITSM projects by coordinating tasks, tracking milestones, and maintaining comprehensive project documentation.
• Governance Activities: Assist with governance-related activities, including the preparation of slide decks, reporting packs, and ensuring compliance with PMO standards and guidelines.
• Workstream Monitoring: Monitor the progress of ITSM workstreams, identifying and escalating risks or delays to the PMO Lead or Project Manager as necessary.

Skills

Program management

ITSM

ITIL 4 Foundation

Organizational skills

Communication

Tools

Project management tools

Job description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 799,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Job Description

We are seeking a highly motivated and detail-oriented ITSM PMO Support Analyst to join our team in Sydney. The successful candidate will play a key role in supporting the delivery of IT Service Management (ITSM) projects and ensuring adherence to Program Management Office (PMO) standards. This role requires a proactive individual with strong organizational skills and a solid understanding of ITIL 4 Foundation principles.

Key Responsibilities

• Program Management and ITIL 4 Foundation Certification Process Design: Contribute to the design and implementation of ITIL 4 Foundation certification processes to enhance program management capabilities.
• Project Coordination: Support the delivery of ITSM projects by coordinating tasks, tracking milestones, and maintaining comprehensive project documentation.
• Governance Activities: Assist with governance-related activities, including the preparation of slide decks, reporting packs, and ensuring compliance with PMO standards and guidelines.
• Workstream Monitoring: Monitor the progress of ITSM workstreams, identifying and escalating risks or delays to the PMO Lead or Project Manager as necessary.

Qualifications and Skills

• Proven experience in program management or ITSM-related roles.
• ITIL 4 Foundation Certification (or willingness to obtain).
• Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to prepare professional reports and presentations.
• Proficiency in project management tools and software is an advantage.

Clearance Requirement

• NV1 security clearance is mandatory for this role.

Why Join Us

This is an exciting opportunity to contribute to impactful ITSM projects within a dynamic and collaborative environment. You will work alongside experienced professionals, gain exposure to cutting-edge technologies, and play a vital role in driving project success. If you are passionate about ITSM and program management and meet the above qualifications, we encourage you to apply. Additional Requirements: Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance (NV1). This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations. Must be willing to work onsite 5 days per week.

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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