ITSM Assurance & Compliance Manager

Leidos LLC; North Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos Australia is seeking an ITSM Assurance & Compliance Manager to establish, govern and continually improve the assurance, compliance and control framework across IT Service Management and service delivery operations.

You will lead assurance activities, compliance monitoring, service continuity governance, performance measure assurance and risk management in collaboration with service delivery teams and customers. The role supports a culture of accountability and evidence-based compliance.

Qualifications

• Demonstrated experience in IT Service Management, Governance, Risk and Compliance roles, including managing assurance programs and compliance reviews.
• Strong knowledge of ITIL principles, service management processes, operational control frameworks and risk management practices.
• Experience developing governance artefacts, executive reporting, compliance metrics and assurance outcomes for diverse stakeholder groups.
• Strong stakeholder engagement, communication and influencing skills, with the ability to drive corrective actions and improvement initiatives across multiple teams.
• Tertiary qualifications in Information Technology, Business, Risk Management or a related discipline.
• ITIL v4 Managing Professional or Strategic Leader certification will be highly regarded.

Responsibilities

• Lead governance, assurance and compliance activities across service operations, including assurance planning, control assessments, compliance monitoring and management reporting.
• Maintain compliance with contractual, regulatory and organisational obligations, including ITIL, ISO 20000, ISO 27001, ISO 9001 and relevant customer requirements.
• Oversee operational risk management, including maintenance of risk registers, monitoring treatment plans and escalating material risks and compliance concerns.
• Govern service continuity and resilience activities, ensuring continuity plans, recovery procedures and testing programs meet business and contractual requirements.
• Lead the Performance and Knowledge Management teams, driving continual improvement initiatives, governance outcomes and knowledge management practices across the service.

Skills

ITSM Governance

Governance

Risk and Compliance

ITIL

Stakeholder engagement

Executive reporting

Communication

Education

Tertiary qualifications in Information Technology, Business, Risk Management or related discipline

Job description

About Leidos Australia

About Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter. Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you’re deepening technical expertise or preparing for leadership, we’ll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes. We deliver secure, resilient and innovative technology services that enable Defence enterprise and warfighting capabilities across multiple classified domains and networks. We provide world-class ICT operations and agile digital modernisation using advanced analytics, automation, hybrid cloud, DevSecOps, Infrastructure as Code, cybersecurity and AI to optimise highly complex, mission-critical environments.

The Opportunity

The ITSM Assurance & Compliance Manager is responsible for establishing, governing and continually improving the assurance, compliance and control framework across IT Service Management and service delivery operations. Providing independent oversight, this role ensures operational services comply with contractual obligations, organisational policies, regulatory requirements, security standards and service management frameworks. Working closely with service delivery teams, technical towers, programme stakeholders and customers, you will lead assurance activities, compliance monitoring, service continuity governance, performance measure assurance, risk management and continual improvement initiatives. You will play a key role in building a culture of accountability, evidence-based compliance and operational excellence.

Key Responsibilities

• Lead governance, assurance and compliance activities across service operations, including assurance planning, control assessments, compliance monitoring and management reporting.
• Maintain compliance with contractual, regulatory and organisational obligations, including ITIL, ISO 20000, ISO 27001, ISO 9001 and relevant customer requirements.
• Oversee operational risk management, including maintenance of risk registers, monitoring treatment plans and escalating material risks and compliance concerns.
• Govern service continuity and resilience activities, ensuring continuity plans, recovery procedures and testing programs meet business and contractual requirements.
• Lead the Performance and Knowledge Management teams, driving continual improvement initiatives, governance outcomes and knowledge management practices across the service.

About You

• Demonstrated experience in IT Service Management, Governance, Risk and Compliance roles, including managing assurance programs and compliance reviews.
• Strong knowledge of ITIL principles, service management processes, operational control frameworks and risk management practices.
• Experience developing governance artefacts, executive reporting, compliance metrics and assurance outcomes for diverse stakeholder groups.
• Strong stakeholder engagement, communication and influencing skills, with the ability to drive corrective actions and improvement initiatives across multiple teams.
• Tertiary qualifications in Information Technology, Business, Risk Management or a related discipline.
• ITIL v4 Managing Professional or Strategic Leader certification will be highly regarded.

This role requires the successful applicant to be an Australian citizen and hold, or be eligible to obtain, NV-1 security clearance.

What to Expect

Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage.

• An initial conversation with our Talent Acquisition team
• An interview with the hiring manager or interview panel
• We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare.
• If you need any adjustments or support during the process, please let us know.

If you have any questions about the role or recruitment process, please contact [e-mail].

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers.

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.