ITS Works Monitoring Officer

Goal Indigenous Services; Frankston; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Learning opportunities

Inclusive workplace

Team environment

Job summary

Goal Indigenous Services is seeking an ITS Works Monitoring Officer to monitor road network conditions, manage faults and incidents, and coordinate timely operational responses to keep transport operations safe and reliable.

This Aboriginal and Torres Strait Islander Identified position supports accurate record-keeping, compliance with contractual requirements, and collaboration with internal teams and stakeholders across rotating 24/7 shifts.

Qualifications

• Experience in control room, network operations or incident coordination.
• Strong record-keeping and attention to detail.
• Clear communication under pressure.
• Able to follow procedures and escalate issues appropriately.

Responsibilities

• Monitor road network conditions, alarms, CCTV feeds and notifications.
• Assess, prioritise and escalate faults and safety hazards.
• Coordinate operational responses with internal teams and contractors.
• Track incidents to resolution, handover or closure.
• Maintain accurate fault records, shift logs and reports.
• Communicate updates to Department of Transport and Planning and stakeholders.
• Follow safety and fatigue management procedures during shifts.

Skills

Control room operations

Incident coordination

Attention to detail

Communication

Rotating shift

Problem solving

Team collaboration

Education

Transport/Operations/Emergency management qualification

Tools

CCTV monitoring software

Incident management system

Computer systems

Job description

Goal Indigenous Services are seeking anITS Works Monitoring Officer to monitor road network conditions, manage incoming faults and incidents, and coordinate timely operational responses.

You will play an important role in supporting safe, reliable transport operations while maintaining accurate records and ensuring compliance with contractual requirements.

* This is an Aboriginal and Torres Strait Islander Identified position *

Key Responsibilities

• Monitor road network conditions, alarms, CCTV feeds and incoming notifications.
• Assess, prioritise and *escalate* faults, incidents and safety hazards.
• Coordinate operational responses with internal teams, contractors and relevant stakeholders.
• Track incidents through to resolution, handover or formal closure.
• Maintain accurate fault records, shift logs and operational reports for compliance and auditing.
• Communicate updates to the Department of Transport and Planning and other authorised stakeholders.
• Complete effective shift handovers and follow workplace safety and fatigue management procedures.

Goal Indigenous Services are seeking anITS Works Monitoring Officer to monitor road network conditions, manage incoming faults and incidents, and coordinate timely operational responses.

You will play an important role in supporting safe, reliable transport operations while maintaining accurate records and ensuring compliance with contractual requirements.

* This is an Aboriginal and Torres Strait Islander Identified position *

Key Responsibilities

• Monitor road network conditions, alarms, CCTV feeds and incoming notifications.
• Assess, prioritise and *escalate* faults, incidents and safety hazards.
• Coordinate operational responses with internal teams, contractors and relevant stakeholders.
• Track incidents through to resolution, handover or formal closure.
• Maintain accurate fault records, shift logs and operational reports for compliance and auditing.
• Communicate updates to the Department of Transport and Planning and other authorised stakeholders.
• Complete effective shift handovers and follow workplace safety and fatigue management procedures.

Ideally, you will have:

• Experience in a control room, network operations, transport, utilities, telecommunications, logistics or incident coordination.
• Strong attention to detail and accurate record-keeping skills.
• Clear written and verbal communication skills, including under pressure.
• The ability to follow procedures, assess risks and elevate issues appropriately.
• Confidence using computer systems and learning new technologies.
• The ability to work independently and collaboratively within a rotating 24/7 shift roster.
• Knowledge of road networks, traffic operations or intelligent transport systems (advantageous).
• Relevant qualifications in transport, operations, emergency management, technology or civil infrastructure.

Benefits:

• Career development: Opportunities to grow your skills and explore internal career pathways.
• Learning opportunities: Access to online training and professional development.
• Inclusive workplace: A culture that values safety, diversity and respect.
• Team environment: Work alongside experienced professionals in a collaborative operational setting.