ITIL-Certified Service Delivery Manager

Nexon Asia Pacific; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Nexon Asia Pacific is seeking a technically capable Service Delivery Manager to lead the delivery of IT services for clients across Australia. This role focuses on maintaining strong client relationships, proactive issue management, and governance to ensure service levels are met and continuously improved.

The successful candidate will oversee incident management, performance monitoring, and collaboration with operations teams to drive efficiency and automation while delivering exceptional

Qualifications

• ITIL certified with a strong background in service delivery management.
• Experience managing client relationships and ensuring service levels.
• Proven ability to manage incidents, changes, and problem management.

Responsibilities

• Maintain key client relationships and serve as the primary liaison.
• Oversee major incident response, escalation, and change management.
• Monitor service performance and ensure adherence to SLAs and governance.
• Collaborate with technical and operations teams to streamline delivery and automation.
• Prepare monthly, quarterly, and annual business reviews with clients.

Skills

ITIL Certified

Client management

Service delivery

Incident management

Vendor coordination

Job description

Nexon Asia Pacific is seeking a technically capable Service Delivery Manager to lead the delivery of IT services for clients across Australia. This role focuses on maintaining strong client relationships, proactive issue management, and governance to ensure service levels are met and continuously improved.

The successful candidate will oversee incident management, performance monitoring, and collaboration with operations teams to drive efficiency and automation while delivering exceptional