IT Service Delivery Specialist

Corporate Travel Management; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Travel discounts

Perkbox

Learning & development

Annual Volunteer Day

Chillout Days

2 weeks additional leave

Parental leave

Employee wellbeing

Job summary

Corporate Travel Management in Sydney is seeking a Service Management Officer to deliver reliable IT services and exceptional customer support across the region. You’ll work with IT teams to manage incidents, service requests and improve processes in line with ITIL best practice, while ensuring data integrity and a positive employee experience.

Successful candidates will have IT service desk or ITSM experience, familiarity with ITIL, strong communication skills and the ability to balance

Qualifications

• Experience in an IT Service Desk or IT Service Management role.
• Familiarity with ITIL or IT service management framework.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities under pressure.
• Experience with vendor management.
• A relevant degree is desirable.

Responsibilities

• Provide professional, responsive and customer‑focused IT service and support.
• Support employees throughout the service lifecycle, from initial request through to resolution.
• Coordinate and monitor incidents, service requests and issues to ensure timely and effective outcomes.
• Maintain accurate service management data, records and documentation.
• Support IT service management processes in line with ITIL best practice.
• Work collaboratively with internal IT teams and stakeholders to deliver consistent and reliable services.
• Identify opportunities to improve processes, service delivery and the employee experience.
• Support vendor management and liaise with external providers where required.
• Assist in ensuring IT services, infrastructure and processes continue to meet the needs of CTM and its users.

Skills

IT Service Desk experience

ITIL knowledge

Customer service

Communication skills

Problem solving

Stakeholder management

Vendor management

multitasking

Education

Bachelor's degree

Tools

ITSM tools

Job description

Corporate Travel Management in Sydney is seeking a Service Management Officer to deliver reliable IT services and exceptional customer support across the region. You’ll work with IT teams to manage incidents, service requests and improve processes in line with ITIL best practice, while ensuring data integrity and a positive employee experience.

Successful candidates will have IT service desk or ITSM experience, familiarity with ITIL, strong communication skills and the ability to balance