IT Systems & Infrastructure Specialist

Redion ANZ; Sydney; Presencial; AUD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Redion ANZ is seeking an IT Systems and Infrastructure Specialist to serve as the primary technical authority for Australian operations. The role focuses on secure, resilient IT infrastructure, 3rd-level support, vendor risk management, and enterprise continuity planning.

You will work across governance, risk, and compliance, IT service management, cloud security, and BAU IT processes to ensure robust controls and reliable operations for the business in Australia.

Responsabilidades

• Act as the 3rd-level technical authority for REDION ANZ IT operations.
• Lead security posture assessments and recommend improvements.
• Maintain IT Service Management practices and SLA adherence.
• Support governance with APRA-aligned controls and frameworks CPS 230/232/234.
• Oversee IT risk assessments, incident management, and third-party audits.
• Manage identity access, endpoint security, and device policy enforcement.
• Provide design input for secure enterprise IT infrastructure and core systems.
• Coordinate disaster recovery planning and business continuity activities.

Descripción del empleo

PURPOSE OF THE ROLE:

The IT Systems and Infrastructure Specialist acts as the primary technical authority for REDION ANZ operations, ensuring secure, efficient, and resilient IT infrastructure. The role involves providing immediate 3rd-level support, managing vendor risk, ensuring compliance, and supporting strategic plans for business continuity,

Core Duties and Responsibilities

Advisory & Continuous Improvement

• Executive Reporting: Report on IT and security to risk, compliance, senior management forums, the Redion Insurance Head of IT and Head of Technology.

• Security Posture: Continuously assess the organisation’s IT posture to proactively recommend improvements, methods, and approaches.

IT Governance & Frameworks

• IT Service Management: Maintain Jira Service Desk ensure SLA are met

• Framework Alignment: Design, implement, and maintain ICT controls aligned with the Group Information & Framework.

• Compliance & Standards: Supports alignment with APRA regulations, including but not limited to CPS 230, CPS 232, and CPS 234.

Risk Management & Assurance

· Assessments: Support the business to conduct and record IT risk assessments.

· Governance Support: Support the business to manage Incidents management and the IT GRC (Governance, Risk, and Compliance) board.

· Audit & Supplier Risk: Support internal, external, regulatory, and underwriter audits while conducting third-party IT risk assessments

IT Support & Operations

• Escalation Point : IT 3rd level support on all IT issues within the Australian Business Unit, acting as an escalation point until issues are resolved.

• 24/7 Shift Rotation: Participate in a rotating on-call shift to provide 24/7 IT, desk-side, and general user support where needed during working hours.

• Leadership Support: Support the Head of Technology and Head of IT to manage incidents management, escalation points, and the readiness of business products.

Identity, Access & Endpoint Security

• Access Control: Manage identity and access controls, including SSO, MFA, and rigorous access recertification.

• Endpoint Management: Oversee endpoint security controls, including device enrolment and policy enforcement.

IT Infrastructure & Systems

• Technical Oversight: Provide senior technical input across enterprise IT infrastructure and systems, acting as a key reference for security-aligned decisions.

• Design & Maintenance: Contribute to the design, review, implementation, and secure operation of IT infrastructure, networks, and core systems.

• Hardware & Connectivity: Assist and support the installation, monitoring, periodic maintenance, and configuration of:

  • Switches, LAN, WAN, and Servers
  • Data Connectivity Aspects (VPN / Internet)
  • Access Control Systems and User PCs

• Configuration Reviews: Review IT system configurations, office setups to ensure alignment with security, resilience, and regulatory requirements.

Cloud, Applications & IT Security Integration

• Cloud Platform Security: Support the security team with security controls across cloud platforms, including Microsoft Azure and associated identity services.

• BAU Integration: Ensure robust IT controls are tightly integrated into system development and Business-as-Usual (BAU) IT processes.

Business Continuity & IT Resilience

• Function Ownership: Own the IT Business Continuity Management function, maintaining foundations.

• Impact & Recovery: Conduct IT Business Impact Assessments, support IT resilience, and execute disaster recovery planning.

Vendor & Stakeholder Management

• Supplier Relations: Liaise with vendors, IT service providers, and external suppliers to manage support contracts and secure quick issue resolutions.

Corporate Compliance & Governance

• Financial & Fraud Policies: Conduct all roles in accordance with EA fraud and corruption, challenge policies (acting honestly and with integrity), reporting any suspected incidents immediately.

• Company Standards: Adhere strictly to all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT, and Internal Control Financial Regulations.

• General Delegations: Undertake any other duty or responsibility reasonably allocated by your manager or the Company’s Senior Management Team.