Infrastructure & Service Desk Lead - Hybrid (ANZ)

Redion ANZ; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Offices

Bonus potential

Holiday exchange

Hybrid work

Parental leave 20w

Social club

Career development

Supportive culture

Job summary

Redion is seeking an experienced Infrastructure and Service Desk Lead to ensure reliable, secure IT services across Australia and New Zealand. You will lead day-to-day delivery, partner with global teams and external providers, manage incidents, improve performance, and drive resilience and compliance.

The role balances hands-on problem-solving with stakeholder engagement and service management, requiring strong networks, security mindset, and ITIL proficiency.

Qualifications

• Proven experience managing IT infrastructure and service delivery.
• Strong knowledge of networks, end-user computing, and enterprise tech operations.
• Experience with ITIL and managed service providers.
• Security-focused with patching and access controls in regulated environments.

Responsibilities

• Lead day-to-day operation of IT infrastructure and end-user services across AU/NZ.
• Oversee service desk performance and drive incident resolution.
• Manage critical infrastructure technologies: networks, firewalls, SD-WAN, Wi-Fi.
• Coordinate changes with global teams and external providers.
• Support IT security, compliance, and risk management initiatives.
• Drive process improvements and automation using ITIL best practices.
• Oversee software asset and license management for ANZ.

Skills

IT infrastructure

End-user computing

ITIL

Security mindset

Incident management

Stakeholder mgmt

Communication

Networking

Education

IT qualifications

Job description

Redion is seeking an experienced Infrastructure and Service Desk Lead to ensure reliable, secure IT services across Australia and New Zealand. You will lead day-to-day delivery, partner with global teams and external providers, manage incidents, improve performance, and drive resilience and compliance.

The role balances hands-on problem-solving with stakeholder engagement and service management, requiring strong networks, security mindset, and ITIL proficiency.