IT Systems Administrator

ClubIT; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

ClubIT in Sydney is seeking an IT Support professional to provide hybrid helpdesk and remote support across Sydney suburbs, with regular onsite visits to client sites.

You will work with Microsoft 365, Windows Server, Active Directory/Entra ID, networking and security monitoring, delivering proactive service and clear communication with non-technical clients while collaborating with our MSP team.

Qualifications

• At least 1–2 years of IT support or MSP experience.
• Strong knowledge of Microsoft 365.
• Experience with Windows Server and Active Directory / Entra ID.
• Solid networking fundamentals.
• Experience troubleshooting real-world business IT environments.
• Excellent written and verbal communication; customer-focused.
• Experience in an MSP environment is highly regarded; hospitality experience desirable.
• This is primarily a full-time role with 40 hours per week; flexible arrangements may be considered for the right candidate.

Responsibilities

• Diagnose and resolve issues remotely using our management platforms.
• Manage Microsoft 365 administration and troubleshooting.
• Support Remote Desktop Services and RemoteApp environments.
• Handle Group Policy, authentication and user configuration.
• Assist with onsite preventative maintenance and client upgrades.
• Visit Sydney client sites for maintenance, projects and reviews.
• Proactively check backups and monitoring, and suggest improvements.
• Take ownership of tickets and work with the team to resolve.

Skills

Microsoft 365

Windows Server

Active Directory

Networking basics

Remote support

Customer service

Tools

Remote management platforms

DNS/DHCP

Group Policy

Job description

Work from home + onsite client support across Sydney suburbs
Full-time | Part-time considered for the right candidate(If specifically desired)

About ClubIT

ClubIT is a growing Managed IT Services company providing IT support, cyber security, cloud, communications, networking and technology consulting to businesses across NSW.

We specialise in industries including Clubs & Gaming, Aged Care, Healthcare and other highly regulated organisations, where reliable technology and great support genuinely matter.

We're an innovative, agile team with a fairly relaxed culture. We're casual most of the time, but when it's game time, we're extremely professional and focused on getting the job done properly.

We also believe flexibility works.

For this Sydney-based role, your normal day-to-day helpdesk and remote support work will primarily be completed from home, rather than requiring you to sit in an office until 5pm.

You'll also regularly visit our Sydney clients for preventative maintenance, projects, troubleshooting and onsite support.

Our Sydney clients are predominantly located throughout the Sydney suburbs rather than the CBD, so you'll need to be comfortable travelling between client sites when required.

For us, it's about outcomes: doing great work, looking after the client and getting things done professionally and efficiently.

What You'll Be Doing

You'll work across a varied range of client environments, handling everything from everyday support requests through to more complex infrastructure and Microsoft 365 issues.

Day-to-day responsibilities may include:

Diagnosing and resolving technical issues remotely using our support and management platforms

Microsoft 365 administration and troubleshooting

Remote Desktop Services and RemoteApp environments

Group Policy, authentication and user configuration

Microsoft 365 Exchange Online and email troubleshooting

Windows 10 and Windows 11 endpoints

Networking, internet and Wi-Fi troubleshooting

Microsoft SQL environments supporting industry-specific applications

3CX and business communications

Endpoint, backup and security monitoring

Preventative maintenance and proactive client checks

Basic scripting and automation

Assisting with infrastructure upgrades and technology projects

You'll be allocated work through our service management platform, but this isn't purely a reactive helpdesk role.

Between support requests you'll also perform proactive maintenance, review client systems, check backups and monitoring platforms, identify potential problems and look for opportunities to improve the client's environment before something breaks.

Onsite Client Work

A key part of this role is being ClubIT's technical presence in Sydney.

While much of your normal support work can be completed from home, you'll regularly attend client sites throughout the Sydney suburbs to perform:

Preventative maintenance visits

Technology health checks

Network and Wi-Fi work

Hardware installation and replacement

Projects and upgrades

Client meetings and technical reviews

Escalated onsite support

You'll therefore need a current driver's licence and the ability to travel to client sites around Sydney.

The Person We're Looking For

Technical ability matters, but so does how you work with people.

Our clients need someone who can walk into their business, communicate confidently with management and staff, solve problems and represent ClubIT professionally.

We're looking for someone who can:

Work efficiently and independently in a hybrid environment

Take ownership of tickets and see problems through to resolution

Prioritise work and meet service deadlines

Communicate clearly with both technical and non-technical people

Work collaboratively with our broader technical team

Troubleshoot rather than simply follow a checklist

Identify opportunities to improve client environments

Be professional, approachable and customer focused

Know when to keep digging

Our preference is always quality over quantity. Closing a ticket quickly isn't useful if the problem hasn't actually been solved.

Experience

Ideally you'll have:

At least 1–2 years of relevant IT support or MSP experience

Good knowledge of Microsoft 365

Experience with Windows Server and Active Directory / Entra ID

General networking knowledge

Experience troubleshooting real-world business IT environments

Strong written and verbal communication skills

Experience working within an MSP environment is highly regarded. Experience in Club's or Hospitality industries will be desirable.

More senior applicants are also encouraged to apply, particularly if you're looking for a role with greater flexibility or reduced hours.

This position is primarily a full-time role of 40 hours per week.

We would also consider part-time or flexible arrangements for the right experienced candidate, particularly a senior engineer looking for a better work-life balance.

Remuneration is negotiable and will reflect your experience, technical capability and the level of responsibility you can take on.

Why ClubIT?

You'll get the flexibility of working from home without being stuck doing remote helpdesk work every day.

You'll have the opportunity to build relationships with clients, get onsite, solve interesting problems, work on projects and have genuine input into how client environments can be improved.

We're growing our presence in Sydney, so this is also an opportunity to become an important part of that growth rather than simply another number inside a large MSP.