IT Support Technician - Perth

Ever Nimble Pty Ltd; Perth; In loco; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Great team and environment

Learn from experienced techs

Growth opportunities

Travel for work

Birthday leave

Work From Anywhere allowance

Flexible working

Descrizione del lavoro

Ever Nimble is excited to present two IT Support Technician roles to join the Onboarding Support team in our West Perth office. This is ideal for individuals seeking to gain more experience in a forward-thinking, supportive company.

We will provide awesome first and second-line tech support to customers, covering hardware and software across various industries, with on-site troubleshooting when required. MSP experience and mining exposure are highly desirable.

Competenze

• 1–2 years of IT support experience.
• Existing helpdesk/MSP experience is desirable.
• Experience supporting mining industry is desirable.
• Familiar with laptops, desktops, servers, storage and network devices.
• Ability to travel to client sites as needed.

Mansioni

• Provide first and second-line technical support to customers.
• Support hardware including laptops, desktops, servers, storage and networking devices.
• Support diverse software across many industries.
• Handle on-site visits for troubleshooting, maintenance and repairs.
• Escalate issues to Senior Technicians or vendors when needed.
• Keep up-to-date with latest hardware and software trends.

Conoscenze

Customer service

Communication

Problem solving

Attention to detail

Independent working

Multi-tasking

Willingness to travel

Strumenti

Microsoft 365

Active Directory

Fortinet

Firewalls & Networking

IT hardware

Descrizione del lavoro

Ever Nimble is excited to present an opportunity for two (2) IT Support Technician's to join the Onboarding Support team in our West Perth office. This is a great opportunity for individuals that are looking to gain more experience to join a forward-thinking and supportive company.

So, who are we? Ever Nimble was recently named Overall Partner of the Year (APAC) at Canalys Forums 2025, ranked No. 12 overall at the TechPartner Fast50 Awards, and previously named the #1 Fastest-Growing MSP globally and earned the title of MSP of The Year 2023! We have reached these amazing goals by doing IT a little differently. We're not your typical IT provider that stays behind a keyboard. Customer communication is important to us, whether face-to-face or over the phone, as we really like to integrate into our customer's businesses to truly understand how they work. We excel at uniting teams, streamlining processes, and delivering reliable infrastructure solutions. Our presence spans Swansea (UK), Calgary (CAN), Melbourne (AUS), Gold Coast (QLD), and our HQ located in Perth (AUS).

Our commitment lies in keeping our clients well-informed, effectively managing priorities, and executing tasks with the utmost care, pride, and ownership. We are in search of a candidate who will embrace our robust approach to customer support and align with our core values.

We also make sure that we are providing the same level of care and support to our internal teams. Ever Nimble officially became certified as a 'Great Place to Work' in 2022, and was named in Australia's Best Workplaces™ in Technology for 2023.

Benefits and perks of being an EN Team Member:

• Great work environment and team;
• Experienced tech experts to learn from;
• Opportunities to grow and develop;
• Team member discounts on IT Equipment purchased from https://store.evernimble.com;
• Rewards and incentives for performance and training;
• Opportunities to travel for work;
• Paid birthday leave;
• Generous Work From Anywhere allowance;
• We support flexible working;

About you:

• 1 - 2 years (minimum) of experience in IT support is required for this role;
• Existing helpdesk (ideally MSP) experience is highly desirable;
• Experience supporting the mining industry is highly desirable;
• Familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices;
• Ability to work independently and manage multiple tasks simultaneously;
• Strong problem-solving skills and attention to detail;
• Excellent communication skills, both verbal and written;
• Ability to travel to client sites as needed (via company Uber account).

About the role:

As part of our award-winning support desk team, you'll provide awesome first and second-line tech support to our incredible customers;

Support hardware equipment including laptops, desktops, servers, storage devices, and network devices;

Support a vast array of software across many industries;

Handle on-site visits for troubleshooting, maintenance, and repairs;

Escalate issues to Senior Technicians or vendors when necessary;

Maintain knowledge of the latest hardware and software trends and technologies.

Customer Service is key:

Customer confidence; we communicate with our clients in person and on the phone;

Ability to communicate effectively and efficiently, with the ability to provide advice to non-technically minded customers;

Responding in a timely manner to service issues and requests;

Proactive problem-solver with attention to detail.

The tech you will be exposed to:

• Microsoft 365
• Active Directory
• Fortinet
• Firewalls & Networking
• Automation tools
• All types of IT hardware

IT is our jam, and we pride ourselves on helping businesses thrive through honest and smart advice. And yes, often there are cupcakes involved.

Important:

This position is based in the Perth metropolitan area and is a full-time role, working a Monday to Friday roster on a 6-month fixed-term contract.