IT Support Specialist II - Global & Security

Valiant Finance; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Pet-friendly office

Induction training

Coaching & development

Weekly events

Job summary

Valiant Finance is seeking an IT Support L1/L2 to assist the IT Operations Team with research, planning, setup and ongoing maintenance of technical services. You will support onsite and remote staff across Australia, US and Philippines, handling devices, cloud apps, identity management, and security practices.

Key duties include managing tickets, installing software, resolving escalations, and helping build our internal knowledge base while contributing to cyber security alerts and data

Qualifications

• Experience in IT support, service desk or helpdesk roles or relevant qualification with practical foundation.
• Strong troubleshooting skills across Google Suite and cloud apps.
• Customer-first mindset with clear, plain-language communication.
• Good documentation habits and ticket hygiene; follow processes.

Responsibilities

• Manage internal IT support ticketing system and resolve SLAs promptly.
• Install, configure, and update software on end-user devices.
• Provide resolutions to escalated tickets from Level 1 support team.
• Create and maintain user accounts across the business.
• Develop and maintain IT knowledge base; keep asset inventory updated.
• Maintain and configure devices (Windows, MacOS, Android, iOS) and mobile fleets.
• Assist IT Ops Manager with cybersecurity alerts and data security.
• Collaborate with Technology teams on rollout of internal services.

Skills

Troubleshooting

Customer‑focused

Documentation

Security awareness

AI tooling

Prioritization

Clear communication

Education

IT support qualification or diploma

Tools

Office 365

Google Workspace

Job description

Valiant Finance is seeking an IT Support L1/L2 to assist the IT Operations Team with research, planning, setup and ongoing maintenance of technical services. You will support onsite and remote staff across Australia, US and Philippines, handling devices, cloud apps, identity management, and security practices.

Key duties include managing tickets, installing software, resolving escalations, and helping build our internal knowledge base while contributing to cyber security alerts and data