IT Support Engineer II – Growth, Training & Impact

Valiant Finance Pty.; Australia; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Pet-friendly office

Funded induction training

Ongoing coaching and development

Weekly Friday drinks

Central Surry Hills location

Job summary

Valiant Finance Pty. is a fintech start-up based in Surry Hills, Australia, expanding to cement our position as a market leading small business broker in Australia.

We provide fully paid Cert IV training and rapid progression from first contact to full-service account management in a dynamic, supportive office. We seek an IT Operations professional to support onsite and remote staff across Australia, the US and Philippines, handling assets, tickets, software, security alerts and knowledge base

Qualifications

• Experience in an IT support, service desk or helpdesk role.
• Solid troubleshooting skills across Google Suite.
• Customer-first mindset with clear communication.
• Strong documentation habits and ticket hygiene.
• Understanding of access control and security practices.

Responsibilities

• Manage the internal IT support ticketing system and ensure SLAs are met.
• Install, configure, and update software on end-user devices.
• Provide resolutions to escalated tickets from Level 1 support.
• Create and maintain all user accounts across the business.
• Develop and maintain the IT knowledge base and documentation.
• Maintain and configure laptops and mobile fleets (Windows, MacOS, Android, iOS).
• Assist with Cyber Security and Data Loss Prevention alerts.
• Collaborate with Technology team on rollout of new services.
• Ensure data access complies with security and data sovereignty policies.
• Support IT Ops Manager on strategic IT operations matters.

Skills

Troubleshooting

Customer focus

Documentation

Security awareness

AI tools

Tools

Salesforce

Google Workspace

Slack

Atlassian

Office 365

Genesys

OneLogin

Job description

Valiant Finance Pty. is a fintech start-up based in Surry Hills, Australia, expanding to cement our position as a market leading small business broker in Australia.

We provide fully paid Cert IV training and rapid progression from first contact to full-service account management in a dynamic, supportive office. We seek an IT Operations professional to support onsite and remote staff across Australia, the US and Philippines, handling assets, tickets, software, security alerts and knowledge base