IT Support Engineer II — Fintech Growth

Valiant Finance Pty.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Pet-friendly office

Induction training

Ongoing training

Inclusive team

Friday drinks

Job summary

Valiant Finance Pty. in Sydney's Surry Hills is seeking an IT Operations Support to assist the IT team with setup, maintenance and service delivery for our fintech environment.

You will support onsite and remote staff across devices and services, including cloud software, identity management and networking, ensuring security and timely issue resolution. The role offers valued training, including a fully paid Cert IV in finance and mortgage brokering, plus ongoing development and career

Qualifications

• Experience in an IT support, service desk or helpdesk role, or a relevant qualification with a strong practical foundation.
• Solid troubleshooting skills across google suite.
• A customer-first mindset with patience, clear communication and a knack for explaining technology in plain language.
• Good habits around documentation, ticket hygiene and following process.
• An understanding of why access control and security matter, and the discipline to apply them consistently.
• Comfortable using AI tools and continuing to learn and upskill in AI.
• The ability to juggle competing requests, prioritise sensibly and know when to elevate.

Responsibilities

• Assist IT Operations Team on research, planning, setup and ongoing maintenance of technical services.
• Provide technical support to onsite and remote employees (Australia, US and Philippines) with respect to devices, tools and services.
• Manage the internal IT support ticketing system and ensuring SLAs are resolved in a timely manner.
• Install, configure, and update software applications on end-user devices.
• Create and maintain all user accounts across the business.
• Develop the IT internal technical knowledge base.
• Maintain and configure laptop and mobile fleets.
• Assist the IT Operations Manager for Cyber Security alerts.
• Collaborate with the Technology team on rollout of services to employees.

Skills

IT support

Troubleshooting

Customer mindset

Documentation

Security awareness

AI tools

Prioritization

Education

IT support qualification

Tools

Salesforce

Google Workspace

Slack

Atlassian

OneLogin

Genesys

Job description

Valiant Finance Pty. in Sydney's Surry Hills is seeking an IT Operations Support to assist the IT team with setup, maintenance and service delivery for our fintech environment.

You will support onsite and remote staff across devices and services, including cloud software, identity management and networking, ensuring security and timely issue resolution. The role offers valued training, including a fully paid Cert IV in finance and mortgage brokering, plus ongoing development and career