IT Support Officer (L2)

Tes; City Of Stirling; Hybrid; AUD 80.000 - 110.000; Vollzeit

Zusammenfassung

Tes Australia is seeking an experienced IT Associate Systems Administrator (L2/3) to join the IT Operations team in Perth. You will support staff across Australia and globally, ensuring secure, reliable access to systems, devices and tools.

The role involves hands-on troubleshooting, systems administration, and continuous improvement. The hybrid setup includes three days in the Perth office and remote collaboration with global teams.

Qualifikationen

• Experience in Level 2/3 IT Support, Systems Administration or IT Operations.
• Strong experience with Microsoft 365 and Entra ID user administration.
• Experience managing onboarding, offboarding and access provisioning processes.

Aufgaben

• Manage end-to-end Joiners, Movers and Leavers (JML) process for onboarding and offboarding.
• Provision and manage user accounts, permissions and licences across Microsoft 365 and Entra ID.
• Coordinate and maintain IT hardware including laptops, peripherals and other end-user devices.
• Provide Level 2/3 technical support for Windows and Mac environments.
• Troubleshoot connectivity issues across wired and wireless networks, VPNs and endpoint security solutions.
• Support and administer Office 365, VOIP solutions and other core business applications.
• Act as escalation point for complex technical issues within the IT Operations team.
• Maintain accurate asset registers, support documentation and knowledge base articles.
• Collaborate with internal technical teams to drive timely resolution of incidents and service requests.
• Identify recurring issues, investigate root causes and contribute to ongoing service improvements.

Kenntnisse

IT Support (L2/3)

Microsoft 365

Entra ID

Onboarding/Offboarding

Windows & Mac

Networking basics

VPN

Endpoint security

Ticketing systems

Troubleshooting

Communication

Continuous improvement

Tools

Freshdesk

Intune

Jobbeschreibung

About Tes

Tes is a global EdTech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

The Opportunity

We're looking for an experienced IT Associate Systems Administrator (L2/3) to join our IT Operations team in Perth.

Reporting to the IT Operations Manager, you'll play a key role in supporting Tes employees across Australia and globally, ensuring staff have secure, reliable access to the systems, devices and tools they need to succeed.

This is a hands-on role suited to someone who enjoys a mix of technical troubleshooting, systems administration, user lifecycle management and continuous improvement. You'll act as a technical escalation point within the team while partnering with colleagues across the business to deliver exceptional IT support.

Working in a hybrid environment, you'll spend three days per week in our Perth office providing onsite support while also assisting remote employees and collaborating with global teams.

What You'll Be Doing

• Manage the end-to-end Joiners, Movers and Leavers (JML) process, ensuring seamless onboarding, access management and offboarding
• Provision and manage user accounts, permissions and licences across Microsoft 365 and Entra ID
• Coordinate and maintain IT hardware including laptops, peripherals and other end-user devices
• Provide Level 2/3 technical support for Windows and Mac environments
• Troubleshoot connectivity issues across wired and wireless networks, VPNs and endpoint security solutions
• Support and administer Office 365, VOIP solutions and other core business applications
• Act as an escalation point for complex technical issues within the IT Operations team
• Maintain accurate asset registers, support documentation and knowledge base articles
• Collaborate with internal technical teams to drive timely resolution of incidents and service requests
• Identify recurring issues, investigate root causes and contribute to ongoing service improvements

About You

You will be a proactive IT professional who enjoys solving problems, supporting users and improving the overall technology experience for employees.

We're Looking For Someone With

• Experience in a Level 2 or Level 3 IT Support, Systems Administration or IT Operations role
• Strong experience with Microsoft 365 and Entra ID user administration
• Experience managing user onboarding, offboarding and access provisioning processes
• Demonstrated experience supporting Windows and Mac desktop environments
• Knowledge of networking fundamentals including Wi-Fi, VPN and endpoint security
• Experience working with ticketing platforms such as Freshdesk or similar service management tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and stakeholder management capabilities
• A proactive mindset with a passion for continuous improvement

Nice To Have

• Experience with Microsoft Intune
• Understanding of ITIL principles and service management practices
• Experience supporting SaaS businesses or software development teams
• Previous customer service experience

Why Tes

Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.

Empowering Educators Worldwide

Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal, it's a sustainable and rewarding reality.

For more information, visit www.tes.com.