IT Support Officer (IT)

Serco; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Tech skills growth

Microsoft 365 exposure

Supportive leaders

Collaborative team

Diverse projects

Inclusive culture

Job summary

Serco in Australia is seeking an IT Support Officer – Modern Workplace to provide first and second level IT support across the Serco business. You’ll support the Microsoft 365 environment, including SharePoint, OneDrive and Exchange, while collaborating with the End User Computing team on Intune and SCCM.

This is an on-site role at Acacia Prison. You’ll join a collaborative technology culture that values responsive service, problem solving and continuous improvement, with opportunities to work

Qualifications

• Degree or diploma in IT or related field.
• Experience with Microsoft 365 and end-user computing.
• Strong written and verbal communication with a customer focus.

Responsibilities

• Providing responsive first and second level support for customer enquiries and incidents.
• Managing incidents and service requests from initial logging through to resolution.
• Supporting Microsoft 365 and end-user computing environments, including Intune and SCCM.
• Monitoring systems, security and capacity, escalating priority issues when required.
• Managing user and group accounts and maintaining the standard operating environment.
• Contributing to system documentation and small to medium ICT projects.

Skills

Microsoft 365

Intune

SCCM

OneDrive

SharePoint

Azure

Group Policy

Windows scripting

Customer service

Communication skills

Education

IT degree or diploma

Tools

SCCM

Intune

Win32 apps

Job description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Opportunities to grow your technical skills and experience
• Exposure to a broad Microsoft 365 Modern Workplace environment
• Supportive leaders who encourage learning and development
• A collaborative team environment where your contribution is valued
• Opportunities to contribute to technology projects and improvements
• A culture focused on inclusion, wellbeing and belonging

Make an impact at Serco

As an IT Support Officer – Modern Workplace, you’ll provide first and second level IT support across the Serco business, helping our people stay connected and productive. You’ll support our Microsoft 365 environment, including SharePoint, OneDrive and Exchange, while working closely with the End User Computing team across Intune and SCCM. This is an on-site role, based at Acacia Prison. You’ll join a collaborative technology environment where responsive customer service, problem-solving and continuous improvement are valued.

• Providing responsive first and second level support for customer enquiries and incidents
• Managing incidents and service requests from initial logging through to resolution
• Supporting Microsoft 365 and end-user computing environments, including Intune and SCCM
• Monitoring systems, security and capacity, escalating priority issues when required
• Managing user and group accounts and maintaining the standard operating environment
• Contributing to system documentation and small to medium ICT projects

Serco is a place for you

You Could Be a Great Fit If You Have

• Knowledge of Microsoft 365 Modern Workplace, including Intune, SCCM, OneDrive, SharePoint and Azure
• Experience with application packaging in SCCM and Intune, including Win32 apps
• Knowledge of Group Policy, Windows scripting, PCs and peripheral technologies
• A relevant degree or diploma, or an IT qualification supported by relevant experience
• Strong written and verbal communication skills with a customer-focused approach
• The ability to work collaboratively while confidently managing your own priorities

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.