On-Site IT Support Officer - Modern Workplace & 365

Serco; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Tech skills growth

Microsoft 365 exposure

Supportive leaders

Collaborative team

Diverse projects

Inclusive culture

Job summary

Serco in Australia is seeking an IT Support Officer – Modern Workplace to provide first and second level IT support across the Serco business. You’ll support the Microsoft 365 environment, including SharePoint, OneDrive and Exchange, while collaborating with the End User Computing team on Intune and SCCM.

This is an on-site role at Acacia Prison. You’ll join a collaborative technology culture that values responsive service, problem solving and continuous improvement, with opportunities to work

Qualifications

• Degree or diploma in IT or related field.
• Experience with Microsoft 365 and end-user computing.
• Strong written and verbal communication with a customer focus.

Responsibilities

• Providing responsive first and second level support for customer enquiries and incidents.
• Managing incidents and service requests from initial logging through to resolution.
• Supporting Microsoft 365 and end-user computing environments, including Intune and SCCM.
• Monitoring systems, security and capacity, escalating priority issues when required.
• Managing user and group accounts and maintaining the standard operating environment.
• Contributing to system documentation and small to medium ICT projects.

Skills

Microsoft 365

Intune

SCCM

OneDrive

SharePoint

Azure

Group Policy

Windows scripting

Customer service

Communication skills

Education

IT degree or diploma

Tools

SCCM

Intune

Win32 apps

Job description

Serco in Australia is seeking an IT Support Officer – Modern Workplace to provide first and second level IT support across the Serco business. You’ll support the Microsoft 365 environment, including SharePoint, OneDrive and Exchange, while collaborating with the End User Computing team on Intune and SCCM.

This is an on-site role at Acacia Prison. You’ll join a collaborative technology culture that values responsive service, problem solving and continuous improvement, with opportunities to work