IT Support Officer — 24/7 On-Call Desk Specialist

Transport for NSW; Coopers Shoot; Vor Ort; AUD 112.000 - 123.000; Vollzeit

Zusammenfassung

Transport for NSW is seeking an IT Support Officer for a permanent full-time role based at McLeods Shoot, NSW. You will provide timely IT incident support and service requests, ensuring quality service within agreed SLAs and collaborating with cross-functional teams.

You will troubleshoot hardware/software/OS/app issues, manage desktop support tasks including device deployments and patching, and contribute to knowledge management with documentation and guides.

Qualifikationen

• Strong Level 1 IT support across Windows PC/LAN environments.
• Experience delivering desktop support in ITIL-based service management.
• Knowledge of Active Directory and SCCM.
• Willingness to work rostered shifts and on-call travel.
• Excellent customer service and incident resolution.

Aufgaben

• Provide timely and effective support for IT incidents and service requests with excellent customer service.
• Troubleshoot and resolve hardware, software, OS and application issues coordinating with teams and vendors.
• Manage desktop support activities including device deployments, patching, relocations and ticket logging in ITSM.
• Contribute to knowledge management with documentation, guides, FAQs and identifying recurring issues.
• Mentor junior analysts, handle escalations, maintain safety compliance and demonstrate collaboration.

Kenntnisse

Level 1 IT support

PC/LAN environments

Microsoft Windows

Office 2016+

Telephony

Conferencing technologies

Active Directory

SCCM

ITIL service management

Incident management

Rostered shifts/on-call

Tools

SCCM

Jobbeschreibung

Transport for NSW is seeking an IT Support Officer for a permanent full-time role based at McLeods Shoot, NSW. You will provide timely IT incident support and service requests, ensuring quality service within agreed SLAs and collaborating with cross-functional teams.

You will troubleshoot hardware/software/OS/app issues, manage desktop support tasks including device deployments and patching, and contribute to knowledge management with documentation and guides.