IT Support Officer

S P Jain School of Global Management; Sydney; Presencial; AUD 60 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Superannuation

Resumo da oferta

SP Jain School of Global Management in Sydney is seeking an IT Support Engineer to maintain and enhance campus IT, AV, and telephony infrastructure. You will provide Tier 1–2 technical support and help manage Microsoft 365, Entra ID, and network services.

The role requires 2–3 years IT experience, a degree or diploma in IT, CCNA or MCSE/MCSA advantages, and weekend shifts. Australian PR/citizenship is required.

Qualificações

• 2–3 years experience in IT Support or System Administration.
• Degree or Diploma in IT, Computer Science, or a related field.
• CCNA, or MCSA/MCSE certifications (advantageous)
• Should be available to work on weekend shift.
• Must be a PR/Citizen of Australia (no sponsorship)

Responsabilidades

• Manage user identities, groups, and MFA via Microsoft Entra ID.
• Implement and manage conditional access policies, device compliance, and security monitoring.
• Install and maintain hardware, desktops, laptops, servers, OS, and endpoints.
• Monitor and maintain campus-wide network (LAN, Wi‑Fi, VLAN), switches and access points.
• Manage firewall rules and coordinate with vendors for security troubleshooting.
• Ensure secure connectivity for all on-campus systems.
• Support classroom and meeting room AV systems and event setups.
• Manage desk phones and telephony integration with network and firewall settings.
• Oversee backup operations, validate data integrity, and perform restoration testing.
• Maintain hardware/software inventory, licensing compliance, and warranties.

Conhecimentos

IT support & administration

Microsoft Entra ID

Network security awareness

Formação académica

Degree or Diploma in IT/Computer Science

Ferramentas

Microsoft Entra ID

LAN/Wi‑Fi infrastructure

Firewall management

Microsoft 365 / Office 365

Descrição da oferta de emprego

$60,000 – $65,000 per year + Superannuation

SP Jain School of Global Management, Sydney About us:

We are a leading global business school with international campuses in Dubai, Mumbai, Singapore and Sydney, and home to one of the world's top MBA programs (ranked year after year by reputed publications such as Forbes, Financial Times and The Economist). The School is deeply committed to 're-imagining business education' and educating and shaping tomorrow's global business leaders with cutting-

edge and industry-relevant curriculum. SP Jain is registered as an Institute of Higher Education and its programs are accredited by the Tertiary Education Quality and Standards Agency, Australia, and licensed by the Committee for Private Education, Singapore, and permitted by the Knowledge and Human Development Authority, Dubai.

IT Department Overview

The IT Department is responsible for supporting and managing the Campus IT Infrastructure, AV Infrastructure, and Telephone Systems. The department ensures smooth IT operations, timely resolution of IT incidents, and effective support for all users across the campus.

About the role

The IT Support Engineer maintains and enhances the institution’s IT, AV, and telephony infrastructure. Reporting to the IT Manager, this role provides Tier 1 & 2 technical support, manages Microsoft 365/Cloud Identity, Network infrastructure , and assists in the execution of campus-wide technology initiatives.

Key responsibilities

Manage user identities, groups, and MFA via Microsoft Entra ID

Implement and manage conditional access policies, device compliance, and security monitoring

Install and maintain hardware, desktop, laptop, server, OS, and endpoints

Monitor and maintain campus-wide network (LAN, Wi-Fi, VLAN), switches and access points

Manage firewall rules and coordinate with vendors for advanced security troubleshooting

Ensure secure connectivity for all on-campus systems

Support classroom and meeting room AV systems and event setups

Manage desk phones and telephony integration with network and firewall settings

Oversee backup operations, validate data integrity, and perform restoration testing

Maintain hardware/software inventory, licensing compliance, and warranties.

Lead onboarding/offboarding technical setups.

Assist the All-campus IT Team with migrations, system upgrades, and technology testing.

About you

2–3 years experience in IT Support or System Administration

Degree or Diploma in IT, Computer Science, or a related field

CCNA, or MCSA/MCSE certifications (advantageous)

Should be available to work on weekend shift

Should be permanent resident or citizen of Australia (Please only apply if you are a PR/Citizen, this role is not offering any sponsorship)