IT Support Officer

Zarraffa's Management; Logan City; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Free coffee

Career development

Employee Assistance Program

Modern workspace

Job summary

Zarraffa’s Coffee is looking for an IT Support Officer to deliver Level 1/2 remote and on-site technical help to retail stores and the corporate office in Queensland. You will install, configure and maintain computer systems and software, troubleshoot issues, and document all incidents and solutions for future reference.

The role requires knowledge of Microsoft environments, Office 365, Azure basics, and experience with remote support tools such as TeamViewer and RDP.

Qualifications

• Experience with IT support in retail or corporate environments.
• Strong knowledge of Windows/Microsoft operating systems.
• Familiarity with Office 365 and Azure environments.
• Experience with remote support tools (TeamViewer, RDP) preferred.

Responsibilities

• Provide Level 1/2 remote support via phone, email, and remote access to retail stores.
• Provide Level 1/2 support to our corporate office employees.
• Respond to initial requests and resolve issues or escalate as needed.
• Document all incidents, solutions, procedures, and processes.
• Monitor system performance and perform routine maintenance tasks.
• Install, configure, and maintain computer systems and software.
• Out of hours support is required on a rotating roster basis.
• Some travel may be required.

Skills

Microsoft operating environments

POS/EFTPOS knowledge

MS Office 365

Azure environments

Remote support tools

TeamViewer

RDP

Customer service

Tools

TeamViewer

RDP

Job description

Zarraffa’s Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 80 stores across Queensland, Victoria, South Australia, New South Wales, and Western Australia in a mix of drive thru’ s and stores, we offer convenience and accessibility to all coffee-lovers.

About the role

The successful candidates will be a keen problem solver who thrives in a busy working environment, enjoys working as part of a team and is open to learning new skills.

Providing Level 1/2 remote support via phone, email, and remote access to retail stores.

Providing Level 1/2 support to our corporate office employees.

Responding to our client's initial request and resolving issues within a suitable timeframe and escalating when necessary.

Documenting all support activities, including incidents, solutions, procedures, and processes.

Monitoring system performance and conducting routine maintenance tasks when required.

Installing, configuring, and maintaining computer systems, and software applications.

Out of hours support is required on a rotating roster basis.

Some travel may be required.

Skills and Attributes of the ideal candidate

Knowledge of Microsoft operating environments

POS and EFTPOS support knowledge advantageous

Knowledge of MS office products Office 365

Knowledge or previous support in Azure environmentsadvantageous

Knowledge of using remote support tools such as TeamViewer & RDP

Customer Service experience will be beneficial

The perks:

Lots of free Zarraffa's coffee!

Opportunities for career development and growth

An Employee Assistance Program

Modern facility and workspace

Zarraffa’s Coffee was founded in 1996 by Kenton and Rachel Campbell. The company is proudly 100% Australian owned with its head office based on the Gold Coast.

Zarraffa’s (pronounced Za-raff-as) comes from the Arabic word ‘Zarafa‘ which means ‘Giraffe’ and the Masai Giraffe typically inhabits the savannahs of Kenya and Ethiopia, the origin of coffee.

From a single store in Southport on the Gold Coast, the Zarraffa’s Coffee business has evolved into an award-winning enterprise, now serving customers in close to 90 locations across Queensland, Victoria, South Australia, Western Australia and New South Wales.

What can I earn as an IT Support Officer