IT Support Officer

RGIT Australia; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

People First Healthcare is seeking an IT Support Officer for a 6-month fixed-term contract in Melbourne, VIC. The role focuses on day-to-day IT support across the organisation, assisting with issues, onboarding new staff, and maintaining IT assets.

You will work with the IS team to troubleshoot, configure equipment, and support IT projects while adhering to security and compliance policies. Prior healthcare experience is highly regarded.

Qualifications

• Previous experience in an IT Support, Service Desk or Help Desk role.
• Strong troubleshooting and problem-solving skills.
• Experience with Microsoft 365 and Windows environments.
• Excellent communication and customer service abilities.

Responsibilities

• Provide Level 1 and Level 2 IT support to employees.
• Troubleshoot hardware, software, network and system issues.
• Set up and configure laptops, computers, phones and other IT equipment.
• Manage user accounts, access and permissions.
• Support employee onboarding and offboarding.
• Provide support across Microsoft 365 and business applications.
• Log, manage and resolve IT support requests.
• Escalate complex issues to IS team or external vendors.
• Assist with IT system implementations, upgrades and projects.
• Maintain IT asset and equipment records.

Skills

IT support

Customer service

Communication

Problem-solving

Tools

Microsoft 365

Windows OS

IT hardware

Job description

Essendon Fields, Victoria 3041, Australia A$60,000 - A$75,000

Full-time Permanent Entry Level

Posted 24 Sep 2026

Description

6 Month Fixed-Term Contract | Melbourne, VIC

About Us

At People First Healthcare, we’re dedicated to placing people at the centre of every decision we make. As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities. Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.

As part of the broader People First Workforce group, we operate across aged care, NDIS, healthcare, imaging, construction and related services, supporting a growing and diverse organisation across Australia and offshore operations.

About the Role

We are seeking an experienced IT Support Officer to join our team on a 6-month fixed-term contract.

This is a hands-on role providing day-to-day IT support to employees across the organisation. Working closely with the IS team, you will troubleshoot technical issues, support users, manage equipment and systems, and assist with the delivery of IT projects and initiatives.

Key Responsibilities

• Provide Level 1 and Level 2 IT support to employees
• Troubleshoot hardware, software, network and system issues
• Set up and configure laptops, computers, phones and other IT equipment
• Manage user accounts, access and permissions
• Support employee onboarding and offboarding
• Provide support across Microsoft 365 and business applications
• Log, manage and resolve IT support requests
• Escalate complex issues to the appropriate IS team member or external vendor
• Assist with IT system implementations, upgrades and projects
• Maintain IT asset and equipment records
• Assist with software installation, updates and troubleshooting
• Ensure IT issues are documented and resolved within appropriate timeframes
• Follow IT security, compliance and organisational policies

About You

• You will be a practical and solutions-focused IT professional who enjoys supporting people and resolving technical issues.
• You will ideally have:
• Previous experience in an IT Support, Service Desk or Help Desk role
• Level 1 and Level 2 technical support experience
• Strong troubleshooting and problem-solving skills
• Experience with Microsoft 365 and Windows environments
• Knowledge of IT hardware, software and user management
• Strong communication and customer service skills
• Excellent attention to detail
• Ability to prioritise competing support requests
• A proactive and reliable approach to problem-solving
• Ability to work independently while contributing to a broader IS team
• Experience within healthcare, aged care, NDIS or another regulated environment will be highly regarded.

Why Join People First Healthcare?

• Join a growing healthcare organisation with a strong people-focused culture
• Work across a diverse technology environment and multiple business functions
• Gain exposure to IT projects, systems and organisational initiatives
• Work alongside an experienced and collaborative IS team

Be part of an organisation guided by Respect, Integrity and Continuous Improvement