IT Support Officer

Navitas Pty Limited; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

LinkedIn Learning access

Volunteer leave 2 days/year

Employee benefits & flexibility

Job summary

Navitas is seeking an IT Support Officer to provide day-to-day technical assistance to staff and students at the Jane Street campus, with secondary support across Brisbane locations. You’ll ensure reliable IT services, support classroom and AV equipment, and deliver a great user experience in classrooms and offices.

You will work closely with the IT Team Leader, handling incidents, documenting resolutions, and assisting with small projects.

Qualifications

• Diploma or Certificate in IT or equivalent experience.
• 1–2 years IT support or service desk experience.
• Knowledge of Google Workspace, Mac, Windows and Active Directory.
• Familiar with infrastructure, printing and AV/conferencing systems.
• Strong troubleshooting, time management and communication skills.
• Customer-focused, independent or collaborative work style.

Responsibilities

• Provide day-to-day IT support to staff and students on-site.
• Support classroom technology, meeting rooms and AV equipment.
• Respond to service desk tickets, walk-ups, and calls.
• Escalate complex issues to Team Lead or relevant teams.
• Record incidents and resolutions in the service desk system.
• Assist with small projects, moves and equipment setup.

Skills

Troubleshooting

Time management

Communication

Customer service

Teamwork

Empathy

Education

Diploma or Certificate in IT

Tools

Google Workspace

macOS

Windows OS

Active Directory

SCCM

JAMF

Intune

Job description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our Careers & Industry (C&I) Division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

So working in our C&I Division means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.

Our global footprint offers you the chance to connect with people from around the world.

We'd like to hear from you!

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our Careers & Industry (C&I) Division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

So working in our C&I Division means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.

Our global footprint offers you the chance to connect with people from around the world.

We'd like to hear from you!

Job Description

The IT Support Officer provides day-to-day technical support to staff and students at the Jane Street campus, primarily supporting SAE, ACAP, and divisional teams based on-site. The role also provides secondary support to other Brisbane locations, including C&I Sales & Admissions site at the Ann St, as required.

Working closely with the IT Team Leader, this position ensures reliable delivery of IT services, assists in maintaining campus technology infrastructure, and contributes to an excellent user experience across classrooms, offices, and meeting spaces.

IT Support Services

• Provide technical support for staff, students, and visitors.
• Support classroom technology, meeting rooms, and shared IT facilities.
• Respond to service desk tickets, walk-ups, and phone/email enquiries.
• Escalate complex issues to the Team Lead or relevant technical teams.

System and Hardware Maintenance

• Install and configure computers, peripherals, and classroom AV equipment.
• Maintain device inventory and ensure accurate asset tracking.
• Assist in setting up and testing new staff equipment (laptops, monitors, docks).

Customer Service and Communication

• Deliver responsive and professional IT support to all users.
• Communicate technical information clearly and effectively.
• Provide on-site presence during business hours to ensure availability and support continuity.

Administration and Documentation

• Record all incidents and resolutions in the service desk system.
• Maintain local documentation, user guides, and setup procedures.
• Assist with small projects, moves, and technology upgrades as directed.

Qualifications

Essential:

• Diploma or Certificate-level qualification in IT (or equivalent experience).
• 1–2 years of experience in IT support or service desk environment.
• Knowledge of Google Workspace, Apple Mac, Windows, and Active Directory.
• Familiarity with infrastructure, printing and common AV/conferencing systems.
• Strong troubleshooting, time management, communication skills, and attention to detail.
• Demonstrated customer service focus and ability to work independently or within a team.
• Highly empathetic and kind communication style; you treat people with patience and respect, even when they are stressed.

Desirable:

• Experience in education or multi-campus environments.
• Exposure to SCCM, JAMF, or Intune device management.
• Understanding of basic networking (Wi‑Fi, VLANs, IP configuration).
• ITIL Foundations certification or equivalent understanding of service processes.

Additional Information

What we can offer

• We offer careers across our global operations
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development
• 2 days a year volunteer leave for causes you are passionate about

Diversity Equity and Inclusion

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversitydeliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

All applicants must have full working rights in Australia to be considered. Successful candidates, depending on their role, may be required to provide a Working with Children Check and undergo a Police Check.