IT Support Manager: 24/7 Service Delivery Leader

Emmbr; Melbourne; On-site; AUD 100,000 - 130,000; Full time

Job summary

A not-for-profit organization in Melbourne is looking for an IT Support Manager to lead IT support services across a multi-site environment. Responsibilities include managing a local support team, overseeing an offshore service desk, and engaging with vendors for effective service delivery. Candidates should have strong leadership experience, knowledge of ITIL, and familiarity with Microsoft environments. A focus on continuous improvement and operational excellence is key to this role, ensuring high-quality IT services are delivered.

Qualifications

• Proven experience leading IT support or service delivery teams.
• Strong knowledge of IT service management frameworks (e.g. ITIL).
• Experience in incident and critical incident management.

Responsibilities

• Lead IT support operations across multiple sites.
• Ensure system availability and performance.
• Drive continuous improvement in service delivery.

Skills

Leadership

Service management

Vendor management

Problem-solving

ITIL knowledge

Microsoft environments

Analytical skills

Change management

Education

Relevant qualifications in Information Technology

ITIL certification

Tools

Azure

Windows

Job description

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