IT Support Manager: 24/7 Service Delivery Leader

Emmbr; Melbourne; Presencial; AUD 100.000 - 130.000; Jornada completa

Descripción de la vacante

A not-for-profit organization in Melbourne is looking for an IT Support Manager to lead IT support services across a multi-site environment. Responsibilities include managing a local support team, overseeing an offshore service desk, and engaging with vendors for effective service delivery. Candidates should have strong leadership experience, knowledge of ITIL, and familiarity with Microsoft environments. A focus on continuous improvement and operational excellence is key to this role, ensuring high-quality IT services are delivered.

Formación

• Proven experience leading IT support or service delivery teams.
• Strong knowledge of IT service management frameworks (e.g. ITIL).
• Experience in incident and critical incident management.

Responsabilidades

• Lead IT support operations across multiple sites.
• Ensure system availability and performance.
• Drive continuous improvement in service delivery.

Conocimientos

Leadership

Service management

Vendor management

Problem-solving

ITIL knowledge

Microsoft environments

Analytical skills

Change management

Educación

Relevant qualifications in Information Technology

ITIL certification

Herramientas

Azure

Windows

Descripción del empleo

Get notified about new Vicroads jobs in United States.

Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized

Advanced Medical Support Assistant (Call Center)

Supervisory Veterans Service Representative (Assistant Coach).

Health System Specialist (Office of Deputy Director)

WDVA Program Specialist 3, Suicide Prevention Program Specialist, Full-Time, Spokane

Supervisory Health System Specialist (Center for Development & Civic Engagement, CDCE)