IT Support Engineer — Escalations & Automation

TIMG; Strathfield Municipal Council; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Mentoring program

Volunteer leave

Retail discounts

Employee Assistance Program

Wellbeing resources

Optional extra leave

Referral rewards

Flexible working

Job summary

TIMG in Sydney’s Allied Express and TIMG South Strathfield networks seeks a hands-on Service Desk professional to resolve escalated incidents and streamline repeat issues. You'll work across endpoints, identity, Microsoft 365, networking and infrastructure dependencies, with a focus on clear communication and reliable outcomes.

You will deliver onsite and field support, automate common tasks, and contribute to improvements end-to-end, including after-hours deployments and planned relocations.

Qualifications

• Experience resolving escalated support issues across endpoints and infrastructure.
• Clear documentation and communication of findings.
• Experience in field support and deployments is a plus.

Responsibilities

• Investigate and resolve escalated incidents across endpoints, apps, identity and network.
• Restore services within approved procedures, coordinating specialist help when needed.
• Develop and maintain support scripts for provisioning, onboarding, offboarding and recovery.
• Define improvements, coordinate dependencies, test solutions and verify outcomes.
• Keep users informed, document findings and guide colleagues.
• Provide onsite and field support including deployments and relocations.

Skills

Windows & endpoints

Microsoft 365

Identity & access

Networking

Scripting & automation

Customer service

Education

Formal qualifications desirable

Tools

PowerShell

Remote tooling

Job description

TIMG in Sydney’s Allied Express and TIMG South Strathfield networks seeks a hands-on Service Desk professional to resolve escalated incidents and streamline repeat issues. You'll work across endpoints, identity, Microsoft 365, networking and infrastructure dependencies, with a focus on clear communication and reliable outcomes.

You will deliver onsite and field support, automate common tasks, and contribute to improvements end-to-end, including after-hours deployments and planned relocations.