It Support Engineer - Deployment

Amazon Web Services (Aws); Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

Amazon is hiring an IT Support Engineer to deploy and maintain the technology infrastructure powering fulfilment and logistics across Australia. The role involves hands-on work at new sites and upgrades, with significant travel to multiple locations.

You will manage deployments end-to-end, coordinate with cross-functional teams, and mentor junior staff as sites go live. A field- and project-focused role demanding rigorous safety and quality standards.

Qualifications

• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years of networking knowledge (DNS, DHCP, SSL, OSI, TCP/IP).
• Experience with hardware deployment and IT infrastructure lifecycle management.
• Experience coordinating vendors, contractors, or service providers.
• CCNA or CompTIA Network+ certification is desirable.
• Experience with Linux in a corporate setting.
• Experience across multiple sites or deployment projects.

Responsibilities

• Deliver IT infrastructure projects for new site launches, retrofits and upgrades.
• Install, configure, and commission network equipment, workstations, printers, scanners, and OT on-site.
• Manage vendor and contractor relationships during deployments, ensuring quality and safety.
• Coordinate with Operations, Construction, Facilities, and Safety teams to align IT delivery with site timelines.
• Validate deployments against acceptance criteria before handover to support teams.
• Own project documentation including progress reports and lessons learned.
• Mentor junior engineers and technicians during deployment phases.

Skills

Troubleshooting

Networking

Hardware deployment

Vendor management

Linux

Asset management

Education

CCNA certification

CompTIA Network+ certification

Job description

Amazon is hiring an IT Support Engineer to deploy and maintain the technology infrastructure that powers fulfilment and logistics operations across Australia. This is an opportunity to join a specialist deployment team that brings new sites online and upgrades existing facilities across the national network. The role involves significant travel (50-60% of the time, up to 3 weeks per assignment) working hands-on with networking equipment, operational technology, and cross-functional teams at warehouse and logistics sites.

As an IT Support Engineer in the deployment team, you will be equal parts field engineer and project coordinator. Your work will span the full lifecycle of IT infrastructure delivery across Amazon’s Australian fulfilment network. From racking switches and commissioning workstations at a brand new site, to validating structured cabling and handing over completed systems to local support teams. You will manage vendor relationships on the ground, coordinate with construction and operations stakeholders, and own the quality of every deployment you touch. This is a physical, hands‑on role where you see the direct result of your work every time a new site goes live.

Key job responsibilities

• Deliver IT infrastructure projects for new site launches, retrofits, and technology upgrades across Amazon’s Australian fulfilment and logistics network.
• Install, configure, and commission network equipment, workstations, printers, scanners, and operational technology on‑site.
• Manage vendor and contractor relationships during deployments, ensuring work quality, schedule adherence, and safety compliance.
• Coordinate with Operations, Construction, Facilities, and Safety teams to align IT delivery with broader site launch timelines.
• Validate completed deployments against acceptance criteria before handing over to steady‑state support teams.
• Own project documentation including progress reporting, as‑built records, and lessons learned.
• Mentor junior engineers and technicians during deployment phases.

• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• Experience with hardware deployment, configuration, and IT infrastructure lifecycle management
• Experience coordinating or managing third‑party vendors, contractors, or service providers in IT delivery
• CCNA, CompTIA Network+, or equivalent networking certification

• Experience with PC repair, liquidation, and asset management.
• Experience with Linux operating systems in a corporate environment.
• Experience working across multiple sites or in a deployment/project‑based capacity.
• Experience with asset management and inventory systems.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.