IT Support Engineer

preferable.ai; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive per-assignment pay

Job summary

EIL Global is seeking experienced IT Support Engineers to provide on‑call, freelance and casual onsite IT support in Canberra. The role focuses on desktop support, AV for meeting rooms, and video conferencing systems, with a strong emphasis on customer service and independent work.

Applicants should have hands‑on AV support experience, Windows OS deployment skills, and basic network troubleshooting. Flexible on‑site assignments and collaboration with enterprise clients are expected.

Qualifications

• 3+ years in IT support, desktop support, or field services.
• Hands-on AV support and troubleshooting experience.
• Know-how of meeting room AV systems and video conferencing equipment.

Responsibilities

• Provide onsite desktop support and troubleshoot hardware, software, and OS issues.
• Install, upgrade, configure, and re-image Windows OS.
• Diagnose and resolve issues with desktops, laptops, printers, and peripherals.
• Provide AV support for meeting rooms and collaboration spaces.
• Set up and troubleshoot AV equipment and video conferencing systems.
• Troubleshoot video conferencing platforms (Teams Rooms or similar).
• Perform basic LAN/WAN network troubleshooting.
• Document activities and resolutions; coordinate with stakeholders.

Skills

IT support

AV support

Windows OS

Networking

Video conferencing

Teams Rooms

On-site support

Troubleshooting

Customer service

Tools

Microsoft Teams Rooms

AV equipment (projectors, displays)

Job description

Canberra ACT, Australia, Australia | Posted on 10/15/2026

• State/Province Australian Capital Territory
• Country Australia

Job Description

Job Description: IT Support Engineer (On-Call/Freelance/Casual) – Canberra

Greetings from EIL Global!

EIL Global is a leading IT services provider delivering End User Computing (EUC), IT Infrastructure, Networking, and Data Centre support across the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, we partner with global enterprises to provide reliable onsite IT support across multiple countries.

We are currently seeking experienced IT Support Engineers with hands‑on Audio-Visual (AV) support experience to provide on‑call, freelance, and casual onsite IT support in Canberra.

Key Responsibilities

Provide onsite desktop support and troubleshoot hardware, software, and operating system issues.

Install, upgrade, configure, and re-image Windows operating systems.

Diagnose and resolve issues related to desktops, laptops, printers, and other IT peripherals.

Provide AV support for meeting rooms, conference rooms, and collaboration spaces.

Set up, configure, and troubleshoot AV equipment, including projectors, displays, interactive screens, microphones, speakers, and video conferencing systems.

Troubleshoot video conferencing platforms and meeting room technologies, including Microsoft Teams Rooms or similar solutions.

Perform basic connectivity and AV signal troubleshooting to ensure seamless audio and video functionality.

Conduct basic network troubleshooting in LAN/WAN environments, including routers, switches, and network connectivity.

Respond to service requests promptly while maintaining a high standard of customer service.

Document all support activities, troubleshooting steps, and resolutions accurately.

Coordinate with internal teams and client stakeholders to ensure smooth service delivery.

Requirements

Minimum 3 years of experience in IT support, desktop support, or field services.

Hands‑on experience in Audio-Visual (AV) support and troubleshooting.

Practical knowledge of meeting room AV systems, video conferencing equipment, microphones, speakers, displays, and projectors.

Experience supporting Microsoft Teams Rooms or similar video conferencing solutions is an advantage.

Strong skills in desktop hardware and software troubleshooting.

Good understanding of networking concepts, including LAN, WAN, routers, and switches.

Experience with Windows OS deployment, imaging, and break‑fix support.

Excellent communication, problem‑solving, and customer service skills.

Ability to work independently and manage onsite assignments.

Flexibility to provide on‑call support based on project requirements.

Why Join EIL Global?

Flexible on‑call, freelance, and casual work opportunities.

Opportunities to work with leading enterprise clients across various industries.

Competitive compensation on a per‑assignment basis.

Exposure to diverse IT infrastructure and AV technology projects.

EIL Global – IT Support and Infrastructure Services