IT Support Engineer

Talenza; Brisbane; Hybrid; AUD 100,000 - 110,000; Full time

Benefits offered by this job

Permanent opportunity

Salary upto $110k + super

Brisbane CBD office

Hybrid 1 day WFH per week

High performing IT support team

Amazing leadership team

Job summary

Talenza is partnering with a multinational family-owned enterprise to hire an IT Support Engineer to deliver high-quality support across applications and platforms. You will be the escalation point for complex issues, working with internal teams and vendors to troubleshoot, optimize performance, and build automation that reduces repetitive tasks.

The role requires 3–5 years' IT support experience, strong Google Workspace skills, and proficiency with Windows/macOS.

Qualifications

• 3–5 years' experience in an IT systems analyst or IT support role in a large enterprise environment.
• Strong experience with Google Workspace administration, configuration, troubleshooting and user support.
• Experience supporting Google-based environments, including integrations and migrations between organisations.
• Strong understanding of Windows, macOS and mobile OS with enterprise endpoint support.
• Scripting and automation knowledge, especially PowerShell and Google Apps Script.
• Experience diagnosing and resolving complex technical issues and managing escalations.
• Experience with deployment, software distribution and endpoint management tools (VMware Workspace ONE, Automox).
• Strong stakeholder communication, analytical and problem-solving skills, with collaboration and adaptability for a fast-paced enterprise setting.

Responsibilities

• Deliver high-quality technical support across applications and platforms.
• Act as escalation point for deeper investigations and root-cause analysis.
• Collaborate with internal teams and vendors to troubleshoot complex problems.
• Build automation/integration solutions to reduce repetition and improve service quality.
• Improve system performance and reliability through proactive analysis.

Skills

Problem solving

PowerShell

Google Apps Script

Google Workspace administration

Windows

macOS

Tools

Google Workspace

VMware Workspace ONE

Automox

Job description

Talenza are partnering with a well-known family owned, multinational enterprise to find an IT Support Engineer to deliver high-quality technical support across applications and platforms, acting as the escalation point for issues requiring deeper investigation and root-cause analysis.

You’ll work closely with internal teams and vendors to troubleshoot complex problems, improve system performance, and build automation/integration solutions that reduce repetition and lift service quality. This role suits someone who enjoys solving complex problems, streamlining workflows, and delivering outstanding support.

Benefits

• Permanent opportunity
• Salary upto $110k + super
• High performing IT support team
• Amazing leadership team
• Brisbane CBD office
• Hybrid working (1 day wfh per week)

Requirements

• 3-5 years' experience in an IT systems analyst or IT support role, with proven experience supporting a large enterprise environment with complex systems, applications and a diverse user base.

• Strong experience with Google Workspace, including administration, configuration, troubleshooting and supporting enterprise users across Google applications and services.

• Experience supporting Google-based technology environments, including Google Workspace integrations, user access management, email and data migrations between organisations.

• Strong understanding of Windows, macOS and mobile operating systems, with experience supporting hardware, software, patching technologies and enterprise endpoint environments.

• Knowledge of scripting and automation, particularly PowerShell and Google Apps Script, with the ability to streamline workflows, improve integrations and automate repetitive support tasks.

• Experience diagnosing and resolving complex technical issues, investigating root causes, managing escalations and identifying opportunities to improve system performance and reliability.

• Experience with enterprise application deployment, software distribution and endpoint management tools, ideally including VMware Workspace ONE, Automox and associated patch management technologies.

• Strong stakeholder communication, analytical and problem-solving skills, with experience using AI tools to improve productivity and streamline workflows; able to work collaboratively, adapt to change and deliver high-quality support in a fast-paced enterprise environment.

Thank you for your interest, at Talenza we are passionate about providing equal employment opportunities and embracing diversity. We encourage people with disabilities and those from diverse backgrounds to apply. However, please note that we are only able to proceed with those who have full rights to work in Australia.