IT Support Deployment Officer

Fraser Coast Regional Council; Hervey Bay; Hybrid; AUD 61,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements incl. Wf

Study assistance program

Novated leasing

Employee discount program

Paid leave

Job summary

Fraser Coast Regional Council in Hervey Bay is seeking an IT Support Deployment Officer to join the Transformation, Assets & Information team. This entry-level role involves deploying and maintaining IT devices, managing user accounts, and supporting technology rollouts across Council locations.

You will work in a collaborative IT team, gaining hands-on experience with asset records and software deployments while contributing to services that help build better communities.

Qualifications

• Proven ability to install, configure and deploy computer hardware, peripherals and software.
• Well-developed interpersonal and communication skills.
• Ability to work independently, prioritise competing tasks and meet deadlines.
• Experience in IT asset management or inventory processes is a plus.

Responsibilities

• Order, image and deploy laptops, mobile phones, tablets and other end-user devices.
• Manage user accounts and permissions across Council systems.
• Install, configure and deploy software to support business operations.
• Assist with annual computer replacement and device deployment programs.
• Maintain accurate IT asset registers and lifecycle management records.
• Provide basic IT support and technology guidance to Council employees.

Skills

Interpersonal communication

Independent working

Task prioritisation

Customer service

Education

IT studies or certifications

Tools

Active Directory

Microsoft Exchange

Azure environments

Job description

Fraser Coast Regional Council – Hervey Bay QLD

IT Support Deployment Officer
Transformation, Assets & Information
Permanent Full Time
Hervey Bay

Stream A Level 1 - $68,263 plus superannuation

• + 9-day fortnight

At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.

What we are looking for:

We are seeking a motivated and customer-focused IT Support Deployment Officer to join our Information Technology team. This entry-level opportunity is ideal for someone passionate about technology and delivering excellent customer service. In this role, you will help support Council staff by deploying and maintaining IT equipment, managing user accounts, maintaining asset records and assisting with technology rollouts across Council locations. You will work in a collaborative environment while gaining valuable experience across a broad range of IT systems and services.

What your day will look like:

• Order, image and deploy laptops, mobile phones, tablets and other end-user devices.
• Manage user accounts and permissions across Council systems.
• Install, configure and deploy software to support business operations.
• Assist with annual computer replacement and device deployment programs.
• Maintain accurate IT asset registers and lifecycle management records.
• Provide basic IT support and technology guidance to Council employees

Please click here to view a full position description.

What you’ll need for success:

• Current Queensland Class C or CA Driver Licence.
• Demonstrated ability to install, configure and deploy computer hardware, peripherals and software.
• Ability to perform manual tasks and transport IT equipment safely.
• Sound computer skills and confidence using technology systems.
• Well-developed interpersonal and communication skills.
• Ability to work independently, prioritise competing tasks and meet deadlines.
• Demonstrated ability to contribute positively within a team environment.
• Strong attention to detail and commitment to accurate record keeping

What’s nice to have:

• Experience supporting information technology services in a helpdesk or customer support environment.
• Exposure to Active Directory, Microsoft Exchange or Azure environments.
• Experience working with IT asset management processes.
• Relevant IT studies, certifications or currently undertaking technology-related training

We understand that not all candidates will meet every selection criterion. If you have the right approach and the ability to contribute effectively, we welcome your application.

Benefits of Working with Council

Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.

We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award. Click here to review our Employee Value Proposition.

What we Offer:

• Values based culture
• Employee discount shopping program
• Professional development
• Flexible working arrangements including work from home
• Study assistance program
• Novated leasing
• 24/7 access to Employee Assistance Program
• Paid maternity and paternity leave
• Paid emergency services leave
• Uniform subsidy
• Years of service rewards

Fraser Coast Regional Council is an Equal Employment Opportunity employer.

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