IT Support Deployment Officer

Fraser Coast Regional Council; Hervey Bay; On-site; AUD 45,000 - 59,000; Full time

Job summary

Fraser Coast Regional Council is seeking an IT Support Deployment Officer in our Information Technology team. This entry-level role supports staff by deploying and maintaining IT equipment, managing user accounts and assisting with technology rollouts across Council locations.

You will gain experience across IT systems and services, with duties including deploying devices, provisioning software, and keeping asset records up to date.

Qualifications

• Current Queensland Class C or CA Driver Licence.
• Ability to install, configure and deploy computer hardware, peripherals and software.
• Ability to perform manual tasks and transport IT equipment safely.
• Sound computer skills and confidence using technology systems.
• Well-developed interpersonal and communication skills.
• Ability to work independently, prioritise competing tasks and meet deadlines.
• Demonstrated ability to contribute positively within a team environment.
• Strong attention to detail and commitment to accurate record keeping.

Responsibilities

• Order, image and deploy laptops, mobile phones, tablets and other end-user devices.
• Manage user accounts and permissions across Council systems.
• Install, configure and deploy software to support business operations.
• Assist with annual computer replacement and device deployment programs.
• Maintain accurate IT asset registers and lifecycle management records.
• Provide basic IT support and technology guidance to Council employees

Skills

IT deployment

User accounts

Software installation

Asset management

Interpersonal skills

Time management

Teamwork

Attention to detail

Tools

Active Directory

Azure

Job description

• + 9-day fortnight

At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.

What we are looking for:

We are seeking a motivated and customer-focused IT Support Deployment Officer to join our Information Technology team. This entry-level opportunity is ideal for someone passionate about technology and delivering excellent customer service. In this role, you will help support Council staff by deploying and maintaining IT equipment, managing user accounts, maintaining asset records and assisting with technology rollouts across Council locations. You will work in a collaborative environment while gaining valuable experience across a broad range of IT systems and services.

What your day will look like:

• Order, image and deploy laptops, mobile phones, tablets and other end-user devices.
• Manage user accounts and permissions across Council systems.
• Install, configure and deploy software to support business operations.
• Assist with annual computer replacement and device deployment programs.
• Maintain accurate IT asset registers and lifecycle management records.
• Provide basic IT support and technology guidance to Council employees

What you’ll need for success:

• Current Queensland Class C or CA Driver Licence.
• Demonstrated ability to install, configure and deploy computer hardware, peripherals and software.
• Ability to perform manual tasks and transport IT equipment safely.
• Sound computer skills and confidence using technology systems.
• Well-developed interpersonal and communication skills.
• Ability to work independently, prioritise competing tasks and meet deadlines.
• Demonstrated ability to contribute positively within a team environment.
• Strong attention to detail and commitment to accurate record keeping

What’s nice to have:

• Experience supporting information technology services in a helpdesk or customer support environment.
• Exposure to Active Directory, Microsoft Exchange or Azure environments.
• Experience working with IT asset management processes.
• Relevant IT studies, certifications or currently undertaking technology-related training

We understand that not all candidates will meet every selection criterion. If you have the right approach and the ability to contribute effectively, we welcome your application.

Benefits of Working with Council

Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.

We alsocreate innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award.

What we Offer:

• Values based culture
• Flexible working arrangements including work from home
• Study assistance program
• Novated leasing
• 24/7 access to Employee Assistance Program
• Paid maternity and paternity leave
• Paid emergency services leave
• Uniform subsidy
• Years of service rewards

Fraser Coast Regional Council is an Equal Employment Opportunity employer.