IT Support Analyst - Service Desk Pro, Flexible Hours

Sime Motors; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free Parking in Southport CBD

Flexible working hours 7am–5pm (Mon–Fr

Employee Assistance Program (EAP) 24/7

Tenure rewards

Supportive team culture

Career opportunities across Palm Lake

Job summary

Palm Lake Group is seeking an experienced IT Support Analyst to join our IT team at the Southport Head Office. You will provide Level 1/2 support across Queensland, NSW, and Victoria, resolving issues, managing requests, and delivering reliable IT services.

This is a full-time permanent role reporting to the IT Business Partner. You will configure devices with Intune, manage AD/Entra ID, and work with stakeholders and external IT partners to continuously improve service delivery.

Qualifications

• 3+ years in IT Service Desk/Help Desk/ IT Support
• Experience using ServiceNow or similar ITSM platform
• Troubleshoot Windows, Microsoft 365, printers, mobile devices and business apps
• Hands-on with Microsoft Intune, AD and Microsoft Entra ID
• Understanding of Microsoft 365 administration and end-user support
• Knowledge of cybersecurity best practices and secure account management
• Excellent customer service and communication skills
• Strong organisational skills and ability to manage multiple priorities

Responsibilities

• Provide Level 1 and 2 IT support to staff across Palm Lake Group locations
• Log, track, and manage incidents and service requests via ServiceNow
• Troubleshoot hardware, software, connectivity and device issues
• Configure and deploy laptops, desktops and mobile devices using Microsoft Intune
• Manage user accounts, access and permissions across AD and Entra ID
• Develop and maintain IT documentation and user guides
• Assist with IT projects, equipment rollouts, relocations and system improvements
• Provide onsite support at Palm Lake Group locations as required
• Collaborate with internal stakeholders and IT partners to improve service delivery
• Contribute to IT process and user experience improvements

Skills

IT support

ServiceNow

Windows troubleshooting

Microsoft Intune

Active Directory / Entra ID

Microsoft 365 administration

Cybersecurity best practices

Customer service

Tools

ServiceNow

Intune

Active Directory

Entra ID

Job description

Palm Lake Group is seeking an experienced IT Support Analyst to join our IT team at the Southport Head Office. You will provide Level 1/2 support across Queensland, NSW, and Victoria, resolving issues, managing requests, and delivering reliable IT services.

This is a full-time permanent role reporting to the IT Business Partner. You will configure devices with Intune, manage AD/Entra ID, and work with stakeholders and external IT partners to continuously improve service delivery.