IT Service Desk Technician — Flexible Hours & Growth

Abano Healthcare Group; Queensland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible working arrangements

Job summary

A healthcare services organization in Queensland is seeking a skilled Level 1/2 IT Service Desk Technician to join their IT support team. This role involves providing crucial technical support, managing tickets, and contributing to process improvements. The ideal candidate should have over 2 years of experience in IT support along with strong problem-solving and communication skills. This position offers a competitive salary and flexible working arrangements within a collaborative environment.

Qualifications

• 2+ years in IT support/service desk with skills in troubleshooting and remote monitoring.
• Strong knowledge of Windows 10/11, macOS, Office 365, and basic networking.
• Experience using remote support tools and ticketing systems.

Responsibilities

• Provide first and second level support for PCs and peripherals.
• Manage tickets ensuring adherence to SLA guidelines.
• Create and update technical documentation for users.

Skills

Troubleshooting

User Support

Active Directory management

Networking knowledge

Education

Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft MCP/MCSA)

Tools

Freshservice

SCCM

Intune

Job description

A healthcare services organization in Queensland is seeking a skilled Level 1/2 IT Service Desk Technician to join their IT support team. This role involves providing crucial technical support, managing tickets, and contributing to process improvements. The ideal candidate should have over 2 years of experience in IT support along with strong problem-solving and communication skills. This position offers a competitive salary and flexible working arrangements within a collaborative environment.