IT Support Analyst — Microsoft 365 & End‑User Devices

Uniting Church in Australia, NSW ACT Synod; Sydney; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

The Uniting Church in Australia, Synod of NSW and the ACT is seeking a Support Analyst to join our Information Technology & Services team. This hands-on role delivers responsive IT support across the organisation, focusing on Microsoft 365, end-user devices and service desk activities.

Reporting to the Service Delivery Manager, you will manage user access, deploy laptops via Intune, resolve incidents and work with staff and vendors to improve processes and security while keeping users at the

Qualifications

• Formal IT qualifications or equivalent experience.
• Experience supporting Windows 11 laptops and end-user devices.
• Experience with Microsoft 365 ecosystem including Entra ID, Intune and Exchange Online.
• Experience deploying laptops via Intune.
• Familiarity with IT service management processes and incident handling.

Responsabilités

• Managing user accounts, groups, licences, permissions and application access across Microsoft 365 and approved business systems.
• Supporting onboarding, role changes and offboarding by ensuring people have the right system and application access.
• Setting up, configuring, enrolling and deploying laptops and other end-user devices.
• Providing ongoing endpoint support and troubleshooting.
• Managing incidents, service requests, website support requests and change requests through the service management platform.
• Monitoring requests against agreed service levels and keeping users informed through to resolution.
• Maintaining accurate hardware, software, licence and device asset records.
• Supporting major incidents, service outages and security-related requests.
• Providing remote and onsite support, guidance and basic training across Microsoft 365, collaboration tools and approved business applications.
• Identifying recurring issues and contributing to process improvements, automation opportunities, support procedures and knowledge resources.
• Collaborating with IT colleagues, stakeholders and external vendors to resolve issues and deliver IT initiatives.

Connaissances

Microsoft 365

End-user support

Customer service

Problem solving

Clear communication

Formation

Formal IT qualifications or equivalent experience

Outils

Microsoft 365

Intune

Entra ID

Exchange Online

ITSM platform

Description du poste

The Uniting Church in Australia, Synod of NSW and the ACT is seeking a Support Analyst to join our Information Technology & Services team. This hands-on role delivers responsive IT support across the organisation, focusing on Microsoft 365, end-user devices and service desk activities.

Reporting to the Service Delivery Manager, you will manage user access, deploy laptops via Intune, resolve incidents and work with staff and vendors to improve processes and security while keeping users at the