Customer Insights Analyst — AI-Driven Analytics

Dulux Group; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Private health cover

Discounts on DuluxGroup products

Fitness Passport

Parental leave 20 weeks

Learning & development

Wellbeing & EAP

Job summary

DuluxGroup in Melbourne is seeking a Customer Insights Analyst to turn customer and service data into actionable insights that shape platform use and service performance.

You will uncover trends across channels, define meaningful measures and collaborate with Technology, Data and Operations to drive improvements and informed decision-making. The role offers market-leading learning pathways, flexible work options and wellbeing programs.

Qualifications

• Proven experience analysing customer interactions and service performance.
• Ability to translate data into actionable insights for business decisions.
• Strong communication to influence stakeholders.

Responsibilities

• Turn customer and operational data into insights that improve outcomes.
• Define dashboards and reporting requirements using Power BI and Excel.
• Collaborate with multiple teams to drive improvements in service and training.

Skills

Data analysis

Stakeholder engagement

Dashboarding

Tools

Power BI

Excel

Speech analytics

Sentiment analysis

Voice of Customer

Job description

DuluxGroup in Melbourne is seeking a Customer Insights Analyst to turn customer and service data into actionable insights that shape platform use and service performance.

You will uncover trends across channels, define meaningful measures and collaborate with Technology, Data and Operations to drive improvements and informed decision-making. The role offers market-leading learning pathways, flexible work options and wellbeing programs.